Question about Whirlpool ED5FHEXMQ Side by Side Refrigerator

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Fridge and freezer not cooling top shelves

I have a side by side Whirlpool ED5FHEXNL and was cleaning it the other day. Yesterday I noticed the top section of the freezer wasn't cold (specifically on the door). Made sure it was closed properly and later in the day noticed that it still wasn't cold. This morning I noticed that the refridgerator had the same issue - didn't seem cold on the top 1/2. I also noticed that my ice was melting now so I dumped that but again the stuff in the bottom of the freezer is still frozen. I took the back cardboard off and see the white fan is running and sounds like the black round box is running. I took the panel off inside the freezer and there was some frost but not anything overwhelming and it definitely seems cold. I also unplugged the fridge for a few minutes and plugged it back in. Any ideas what's going on or what I can do? Thanks in advance, Kim Yardis

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  • Kimberly Yardis Jan 05, 2007

    Forget it - figured out the problem myself - thanks anyway!

  • Kimberly Yardis Jan 05, 2007

    I found a huge chunk of ice in the back that had fallen on top of the fan. Once I lifted the ice the fan started right up and it's back to normal now. Guess I didn't need to take all the covers off but at least I had a better view of everything.

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What was the problem?

Posted on Jan 05, 2007

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