Question about Brother IntelliFax-2820 Laser Fax

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I have an Intellifax 2820 and there is an error message of paper jam inside... I have cleaned all paper out of machine... please help me

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  • sheripratt_l Dec 07, 2008

    The fax machine sends an error message of a paper jam in the inside, wants me to take out ink drum and clean the paper jam out. I have done this and even checked all other places and can't find any paper but it won't reset.

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A jam sensor may be stuck by a paper scrap. Try manually pushing a sheet of paper through the machine IN THE DIRECTION IT IS NORMALLY FED. This may force out any stuck scraps. The jam sensors are usually located where the paper feeds and where it exits the machine. Also, make sure ALL ACCESS PANELS YOU OPENED TO CLEAR JAMS ARE CLOSED PROPERLY. Otherwise, the jam code will not clear.

Posted on Nov 26, 2008

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Posted on Jan 02, 2017

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I AM RECEIVING PAPER JAM AT MY BROTHERS INTELLIFAX-2820 THERE IS NO PAPER JAM AT ALL( I CHECKED IT COMPLETELY). AND FAX MACHINE KEEPS RUNING UNTIL I PUSH THE STOP KEY AND GIVES THE PAPER JAM MESSAGE.


Where is the paper jam?Jou can take the cartridge out and look if the sensor actuator is in it's plase.if you open the back door look for small pease of paper that might stay behind or a paper that did not go through otherwise take the paper tray out and look in the botom of the machine for sensors or peases of paper

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There are 3 places to check for jammed paper.

Turn off the fax machine, then remove the tray and open the back cover, and open the front cover to remove the drum and toner (cartridge) and look inside machine.

After you find the jammed paper put the cartridge and tray back in machine and close all the covers.

Error message should go away.

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here is the manual

http://www.retrevo.com/s/brother+2820+fax++manual

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Out of the lower paper tray when you go to print? Try this, remove the cassette tray and use a water dampened cloth and clean the gray paper pickup roller off. A lot of times this has paper fiber build up that causes the paper not to feed. The printer has a certain timing pattern for when paper should reach a certain sensor, and if it doesn't, then a jam error will occur.

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