Question about Bosch Classixx WFL 2066 Front Load Washer
I contacted Bosch customer service(oxy-moron)
They told me to clean, then wipe after each load of laundry; then leave the door open.....I have washer & dryer behind bi-fold doors in a hall, so leaving the door open is not a great "option" .
I pressed for a replacement of the seal as customer service was about to hang up on my call; this was denied. "Industry-wide problem, not a Bosch problem" was the mantra. (Why no recall? ) No recall, OK----then no new purchases of Bosch products should be our mantra.
Next comment: I am out of warranty, of course. Jan/06 was installation date, now 11/25/06. No matter it takes a while for mold to grow; we have been smelling this for 6-8 months on our towels......we thought it was in the "lines" because we couldn't see it. It takes the mold longer to grow than the duration of the warranty! (1 year) I was then offered 25% discount off door seal/boot gasket #667-489, which is $46.50 - 25% discount = 34.87 Installation is my problem. Remember what this washer cost? Yeah, now I'm not worth $12 !!! WOW. You will get arrogance and dismissiveness when you call.....(and I was insistant, but not rude.) Customer service is well-trained to get rid of these calls.
I want to make it clear.......I have always liked my washer and dryer, and dishwasher, too. I want Bosch to replace it for free, because they should. They have a quality problem.....they should fix it.
This video will show you how to change a door seal for free
Posted on Jul 22, 2013
Fit new door seal.
Do a hot wash at least once a week with powder in, but no clothes in, called a maintenance wash.
make sure you wash clothes at the right temp, not too many cool washes, use the right amount of powder..
Dry and clean the door seal after each wash
Posted on Nov 25, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
1,089 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: