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First of all i'm not a computer person per say. But the problem i'm having is my cd rom is not working at all. It doesn't do anything when you install a music cd or try to burn a cd from Itunes for instance. The error messages i keep getting are. "cannot start this hardware" "there was a problem installing this hardware--CD ROM drive". "windows cannot load the device driver for this hardware" "the driver may be corrupted or missing (code 39). I've been on Gateways website and also windows website with no luck. I've been told to go into systems and delete "upperfilters" and "lowerfilters", but that has not worked. I've tried updating the drivers with no luck either. I just don't know what else to try?

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Check to see if the data cord is connected,or loose, from the CD to the mother board.

Posted on Nov 26, 2008

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