We keep having the 380 error. there are no papers anywhere and we truned off the unit. toke out all of the items. removed the paper tray and turned back on and we still have the error. please advise. thanks
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Make sure everything is clean. Please refer to your manual for cleaning instructions; or download a new manual at http://www.okidata.com/ .
Below are how to clear a jam instructions:
How to remove jammed paper
28/07/2013 Paper handling is key to Ensure trouble-free printing. However, paper jams sometime Occur.
You can improve feeding and Avoid paper jams in your OKI printer, by following these simple steps: Loading the Paper: When loading paper, fan the stack of paper before placing it in the tray. This will shake out any paper dust and reduce any static in the paper, two major causes of paper mis-feeds.
- Place the paper in the tray under the tabs.
- Do not fill above the "PAPER FULL" mark.
- Guides Adjust the tray for the correct paper size. Recommended Media: Use paper specified for the printer
When printing on heavy / thick types of paper, it is best to use the manual feed tray at the front of the printer.This will Provide a straighter paper path to Prevent potential paper jams. Cleaning: Periodically wipe the rubber rollers inside the area That holds the paper tray with a soft cloth.
dust Paper and simple wear may cause these rubber rollers to slip and not feed the paper properly.
This error often comes when there an paper jam or paper tray 1 or paper tray 2 or 3 is empty,make sure that you have enough paper in the trays and secondly make sure that you have there is no paper jam in paper roller, even an tiny particle of paper can cause this error.
Please open all the access of your printer pull out all the paper trays and clean it properly with air blower, this can fix this error.
CLEANING THE FEED ROLLER AND THE PAD Clean the feed roller and the pad when [391: Paper Jam] appears frequently. (1) Remove the paper cassette. (2) Clean the feed rollers (large and small) with tightly wrung wet cloth or an LED lens cleaner. Note! An LED lens cleaner is enclosed in an optional replacement toner cartridge. Feed roller (large) Feed roller (small) (3) Clean the pad on the paper cassette with tightly wrung wet cloth or an LED lens cleaner. Note! • If [392: Paper Jam] appears frequently, clean the second tray (option) in the same way. • If [390: Check MP Tray] appears frequently, clean the feed roller of the multi-purpose tray in the same way. Pad
It sounds like the problem is with cyan drum, drum cover broken?, The fix I'd follow without looking is replace cyan drum (or possible remove drum cover completely if broken) but it could also less likely be the Transport Unit aka "shinny" it just clicks out too for inspection
Keep fingers off drum's and trans unit surface.
Service manual is japanesse english limited stuff, trust me they are not much help, try the user manual it at least has the names of stuff. User manual is on disc that comes with printer or via download from oki's web support page.