Question about Samsung Televison & Video

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I have a HT-BD2 home cinema unit. I purchased the matrix trilogy on blu ray yesterday but it is not playing. All other disks play. What is the problem and how can i resolve it please?

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  • sunfreeze Nov 26, 2008

    I tried your suggestion and it did not work. I have accessed some chat forums on the issue and they recon it has something to do with the firmware, which may need updating. Do you have any suggestions as to how to get my hands on one? and then how it can be updated? or as a guru, do you have access to it?

  • sunfreeze Nov 26, 2008

    I have put a comment on the original suggestion i recieved. I have accessed several forums on the subject and they all seem to agree that the issue has to do with the need to update the firmware of the samsung HT-BD2, which i purchased in July. I therefore need to know how to get my hands on one and how to update the firmware.

  • sunfreeze Nov 26, 2008

    Thanks for your advise, but unfortunately it did NOT help me. I have since been in touch with Samsung Technical support who have directed me to the needed firmware update.

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  • Master
  • 488 Answers

There might be a problem with the disc because others disks are playing well,you might to return them back..have you checked the region of the bluray disc?
hope it helps!

Posted on Nov 26, 2008

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  • Samsung Master
  • 19,396 Answers

If this is the only disk that does not play, then it is the disk, take it back and ask a replacement.

Posted on Nov 25, 2008

  • Ginko
    Ginko Nov 25, 2008

    Test other blue ray disks, if they play fine then get the disk replaced, ask another copy.

    If the unit does not read any blue ray , then there is a problem with the lens.

    In that case let me know when you purchased the unit.

    Test a different disk first.


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