Question about Canon Pixma MP450 All-In-One InkJet Printer

5 Answers

Printer message ''paper is jammed''. there is no paper jam


Whether trying to print a document or trying to scan a document, the paper goes through the printer but the printer does not print on the paper. After the paper goes through a message appears "the paper is jammed. Clear the paper and press.

Any suggestions?

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  • dk_doc Nov 25, 2008

    I turned off the printer and unplugged it. On the first try it succesfully made a copy. Then I tried to print a doc from the computer and it didn't work. Belt is good, powering down didn't help and I need to find the printer software to reinstall it. Will work on it when I have time.

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5 Answers

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  • Master
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Hi and welcome to FixYa,

A couple of ideas to explore, check or respond to:

  • there was an earlier jam and bits of paper got **** between rollers;
  • unusually cold weather, the paper are damp or cold and slightly sticky to each other;
  • paper in supply tray not properly aligned/stack;
  • too much paper in stack;
  • if your model has an alternative tray, pls try there;
  • pls determine if there are any unusual noises when paper is loading or during the printing;
  • any marks, indentation, crease or fold on the printed paper when ejected?
Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Posted on Nov 25, 2008

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  • Master
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The paper feed sensor is most likely in the 'Engaged' position, which tells the printer that a piece of paper is being fed through the machine. You should open the machine and check this out. quite possibly something else such as a wire is blocking if from going back to the normal position and not paper. I would also try the shaking it upside down first, unplug it and plug it back in and see if anything falls out that might have gotten in there accidentally and unplugging it is another way to reset the machine. Let me know what you find when doing this and if you have any questions, just feel free to post them here

good luck

Posted on Nov 25, 2008

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Isolate the printer. Disconnect it from the computer. Do a printhead cleaning. Replace ink cartridge.

Posted on Nov 25, 2008

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  • Canon Master
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It goes to the motion of printing but no ink is transferred to the paper.

Verify it first by performing a copy.
Same thing ? Re-seat the ink cartridge then perform print head cleaning.

Posted on Nov 25, 2008

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  • Master
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HI,

1. Blow it out with canned air. make sure there are no bits of paper or dust in the paper feed area and in the front access area that could be causing the jam.

2. Verify that the cartridge carriage moves to the service area when the front door is opened (as if to change tanks)

3. Verify that the timing belt, drive belt, gearing and rollers all look normal.

4. Take the network out of play when doing the initial troubleshooting

5. With the computer off, unplug the printer's power cord and USB cord for about 3-5 min

6. Completely uninstall the printer's driver and software. Then reinstall the printer's drivers only.

Retry after each step.

Posted on Nov 25, 2008

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This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

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Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
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The printer is constantly sending a message- 'paper jam'


HP Officejet 7200, 7300, and 7400 Series - 'Paper Jam: Clear jam, and then press Enter' Message Displays on the Control Panel Display
Issue
During printing, the paper becomes stuck in the all-in-one and the error message 'Paper Jam: Clear jam, and then press Enter' displays on the control panel display.
Solution
Use the following instructions to clear a paper jam from the product:
Step one: Check for and remove any loose paper from the In tray
Do not try to remove jammed paper from the In tray. First remove any loose paper from the In tray to avoid worsening the jam.
CAUTION: Always try to remove jammed paper from the back of the printer first to avoid mechanical damage.
Step two: Clear the jam from the back of the printer
Follow these instructions to clear jammed paper from the back of the product. If the product is equipped with a two-sided printing accessory, skip to that section.
Remove the rear access door to clear the paper jam

1. Remove the rear access door by pressing the buttons on the side of the door and pulling it toward you.
Figure 1: Removing the rear access door
Rear access door
2. Gently pull the jammed paper out of the rollers.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If all the pieces of paper are not removed from the product, more paper jams might occur.
3. Replace the rear access door. Gently push the door into the all-in-one until it snaps firmly into place.

Remove the two-sided printing accessory to clear the paper jam

1. Remove the two-sided printing accessory by pressing in the buttons on the sides and then pulling the accessory toward you.
Figure 2: Removing the two-sided printing accessory
2. Gently remove any jammed paper.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the accessory. If all the pieces of paper are not removed from the accessory, more paper jams might occur.
3. Press the button on top of the two-sided printing accessory to open the door.
Figure 3: Opening the two-sided printing accessory door
4. Gently pull the jammed paper out of the rollers.
5. Close the accessory door.
6. Reinstall the two-sided printing accessory.

Step three: Clear the jam from the automatic document feeder (ADF)

1. Remove the document feeder tray from the product by gently pulling it.
2. Lift the cover of the automatic document feeder by pulling it outward.
Figure 4: Lifting the cover of the automatic document feeder
Automatic document feeder (ADF) door
3. Gently pull the jammed paper out of the rollers.
WARNING: In the rare occurrence of a severe paper jam, you might need to remove the face plate from the front of the automatic document feeder and lift the pick assembly to remove torn pieces of paper from deep inside the automatic document feeder.
4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.

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2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
6. Press the On button to turn on the product.

Step five: Reload and test the printer
After you have removed the jammed paper, make sure the product is still functioning properly.

1. Reload the product with plain paper.
2. Peform a self-test by pressing and holding the RESUME button on the control panel until the product begins printing. A test page prints.

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