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Ok just fixed mine by pushing pin into reset hole. Hold play button turn zen v back on format player. yes you will lose your data but its better than buying a new mp3 player. download zen firmware update plug player in and update. This problem is caused by a corrupted file so the only way to fix it is full formate.
Ok when you hook it up and it says MTP just push and hold the Play pause key till it says Usb then it should recognize it .....
now mine recognizes it on both usb and mtp i have win xp pro ...
If you do this and it doesnt work
If you are using Windows XP or Vista, make sure that the player is in the Media Transfer Protocol (MTP) mode. This can be done by pressing the M button. This button is located on the top of your mp3 player. Open Windows Media Player 10 or 11 and follow the directions for transferring (synchronizing) music. If you have Windows Media Player 9 on your XP machine, upgrade to Windows Media Player 10 or 11. This can be done by visiting www.windowsmediaplayer.com. If you are using Windows 98SE,Windows ME, or Windows 2000, you will only be able to transfer music using the USB transfer mode. Open Windows Media Player 9, and follow the directions for transferring (synchronizing) music. If you have version 9 on Windows 98SE or Windows ME, you will need to visit the Download Center for updated drivers.
There is normally only older operating system drivers and updaters on the cdrom you get with it, you should just plug into a usb port and it will show as another drive in 'My computer'.
Download songs from internet or mp3 already on your pc and simply right click on the mp3 file and go down to 'Send to' and your drive (your mp3 player) will show up, then click on it to transfer the file.