Question about SanDisk Sansa e270 MP3 Player

5 Answers

Stuck in refresh

I have a Sansa e270 6.0 GB MP3 player. The last time I uploaded files to it, It went to the usual refresh database screen and its been stuck ever since. The hold menu button for 15 sec doesn't work, I cannot get into the menu to change anything, the progress bar doesnt even fill. If I leave it on, it will just keep shuting off and starting again, when It shuts down, the sceen will get a little fuzzy then turn off and do it all over again. Ive let the battery drain and that hasent worked either. I hope somebody can help because I really enjoy this product. Thanks

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  • Anonymous Jan 16, 2008

    i have the same problem

  • GarnetJoanie Feb 16, 2008

    My Sansa e270R 6 GB MP3 player is stuck/frozen on the "refesh database" screen whenever I turn it on. I am able to turn it off by holding the menu button for 15 seconds, but the problem persists. I have tried upgrading the firmware (following the instructions carefully several times) but when I tried to run the firmware updater, it displayed this message: "ERROR ! Application failed to read the version details" (I can read the version details by clicking on the 16MB-FORMAT (J:) icon in My Computer and opening the Notepad document, but apparently the program can't...? haha). I also tried downloading and running the Sansa Connect Device Recovery program, but it just displays this message: "Sorry, we were unable to recover your Sansa device." Could someone please help me? I would be very grateful! Thank you.

  • Anonymous Mar 03, 2008

    i have put my sansa e270 in recovery mode but dont know what to do next

  • Anonymous Aug 21, 2008

    dfvsafd

  • Anonymous Feb 05, 2009

    Fixed mine too....thanks a bunch

  • Anonymous Mar 24, 2009

    This worked for me, too - took  2 tries.  Thanks!!

  • viperrr2020 Mar 25, 2009

    stuck in refresh

  • Anonymous Apr 02, 2009

    when i put in my memory card my mp3 gets stuck in refresh

  • saraBLAKEEE May 11, 2010

    aaighttt well,. thanks eric, but it work and stuff, but now i dont know how to put my music on it, it says i can only do it through 16mb-format(J:) and it wont work. and then on my mp3 it says "memory full, canot creat database." sopmthing like that :S
    PLEASESEESESESEEEE help/


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Ok, I had the same problem and this is what someone else suggested to me and it worked so This issue could have been caused by file corruption or system errors on the device. We should be able to fix your player. Disconnect the player from the computer if it is connected. Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop. http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe Once you have downloaded the file, please follow these instructions. 1) Double click on My Computer so that you can see it on your screen. 2) Turn the player off. 3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange. 4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under "My Computer" called 16MB FORMAT. Once you see that icon you may release the Record button. 5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish. 6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left. 7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work. Now these steps worked for me I hope they work for you if it does email me at ericeconrad@aol.com

Posted on Feb 11, 2007

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Oh man fixed the prob

Posted on Sep 05, 2008

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O man, i had the same problem as jcs, eric u dah man, i followed ur instructions and now my sansa is working again! thanks a lot

Posted on Sep 15, 2007

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Fixed mine too....thanks a bunch

Posted on Feb 05, 2009

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Thanks, this helped alot!

Posted on Jan 19, 2008

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1 Answer

Stucked at Refresh database


When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

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My Sansa 1 gb clip is stuck on the refresh database screen, and the bar is stuck on a small amount of progress.


Rebooting the device usually helps with this.
Any time it's 'stuck', you can do a soft reset (reboot) by holding the power/hold button up in the 'on' position while pressing the center-round button for a few seconds.
If it defaults to off, it should restart normally by using the power-on switch.

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Sansa E200R gets stuck in refresh when I turn it on


http://www.sansa.com/support/sansa_e200/faqs

STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater


If that does not fix it, please post a comment with an update to your problem.

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1 Answer

Sansa clip is stuck on Refresh Database Screen.


1ST: Just try to 'reset' by holding down the main center button AND pushing UP on the lock/off-on button, for about 8-9 seconds,
It will then 'refresh' the database, shouldn't lose anything,
OR:
MANY problems can be fixed ultimately by the following;
REFORMAT the SansaDisk Clip by finding it in My Computer and right click then just 'format' the thing. THEN drag and drop new music into it (or books), DRAG and DROP, you apparently erase the thing with a 'FORMAT' ....BUT - it's .sys files remain and it is like new {as in empty}
This usually fixes almost anything, should even erase a virus (I'm guessing) but shouldn't hurt it.
Good Luck!

-simple 'drag and drop' from my MUSIC folder seems to work just fine for me...

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When you have many thousand files, it will happen rarely... You try formatting and then copy files back and try again. And also avoid unsupported files.

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Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp

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1 Answer

Refresh database


I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David

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6 Answers

Stuck on refresh database


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Jan 15, 2008 | SanDisk Sansa e250 MP3 Player

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Sansa


I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David

Dec 25, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

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