Question about Brother DCP-7020 All-In-One Laser Printer

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How to resolve 'Dust on Drum' error on Brother DCP 7020?

I am getting error 'Dust on Drum' even after changing with a new drum and toner. Any information resolving this issue will be appreciated.

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  • Anonymous Dec 07, 2008

    Its the same issue with DC 7010.

  • Anonymous Feb 14, 2009

    This error message popped up after I changed the toner

  • Anonymous May 01, 2009

    SAME PROBLEM

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"Drum error" is because there is dust or any thing like ink on the drum.
After I filled the toner with a other brand dry ink, I got this message.
I carefully checked the drum, I found there was some ink on the drum. So took off the toner part, washed the drum kit with the tap water. wait it dry. There is a rubber roller inside, it will take time to dry.
after the drum kit dry, I rolled the drum, there still something on the drum, I use a tissue paper cleared it.
put the toner back, insert it back to the printer. It is fixed.

Posted on Jun 03, 2010

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2 Answers

Where is the drum located in the printer?


The drum unit is attached to the toner cartridge for the DCP-7020. If you open the front cover (flips down) of the printer, you need to simply pull the drum and toner unit straight out from the printer. You should place the unit on a large drop cloth or piece of paper to ensure that the toner doesn't spill. See chapter 6, page 12 (page 52) of the User's manual for the image of the drum unit. Page 6-19 has the removal procedure. You separate the toner unit from the drum by pressing and holding a lever on the left side of the unit. Then pull the toner cartridge straight out from the drum unit. The User's manual is available from Brother's product support page. The direct link to the manual is http://download.brother.com/welcome/doc000367/DCP-7020_UsaEngUsr_B.pdf .

I hope this helps.

Cindy Wells

Dec 12, 2010 | Brother DCP-7020 All-In-One Laser Printer

1 Answer

I am getting error drum change soon even I change drum and toner


You will need to reset the drum counter now. With the front cover open (where the cartridge is installed) press the options button (or clear button if applicable) the press the up arrow for yes when it asks "replace drum?".

Jul 14, 2010 | Brother DCP-7020 All-In-One Laser Printer

1 Answer

Brother DCP 7020 display reads "Drum Error" and instructs me to clean corona wire which I did. I then bought a new drum and still get the same message.


You need to reset after a new drum, open the front door and press menu or options and it will ask if it's a new drum. after that if you still have the error, you may need a new power supply PCB.

Dec 29, 2009 | Brother DCP-7020 All-In-One Laser Printer

1 Answer

Brother DCP 7020 Keeps giving me the "Drum Error" Message


Dear sir you see properly drum unite has a drum image sensor its demage so you change your copier drum unite, thanks.

Nov 17, 2009 | Brother DCP-7020 All-In-One Laser Printer

1 Answer

How do you change the drum on the brother dcp7020


Open the front door, pull the toner and drum assembly straight out towards you, press the blue lever on the left to remove the toner cartridge and install it in the new drum assembly and re-install in machine. While the front door is open press the clear button, display will ask "new drum?" answer yes, all done...

Jun 19, 2009 | Brother DCP-7020 All-In-One Laser Printer

1 Answer

Laser Printer Brother DCP-7020


If you open the front cover you will have a grey/black part which is easily removed from the machine. This is the toner/drum package, where the grey part is the drum unit. If you look on the right side on the part of the toner/drum package that would go furthest into the machine, you'll see the corona cleaner, which you should move among the line (left to right) 7-8 times or similar. This should clean the corona wire and solve the problem.
Just put the corona cleaner back to where it started and re-insert the toner/drum package into the machine again.

Jun 18, 2009 | Brother DCP-7020 All-In-One Laser Printer

2 Answers

BROTHER MFC 7820N MACHINE PUT IN NEW DRUM, CHANGE DRUM MESSAGE COMES ON. PUT IN NEW TONER, TONER END OF LIFE MESSAGE COMES ON.


To manually reset the counters, do the following:
  • Open front cover, press "option".
  • Answer Yes (by pressing 1) to the question in the display.
  • Your drum counter is now reseted. Press "option" again.
  • This time, press *, 0, 0.
  • Your toner counter is now reseted too.
(If nothing happens when pressing option, try using the back/clear button instead.)

Jun 15, 2009 | Brother DCP-7020 All-In-One Laser Printer

1 Answer

Drum change


The printers have a counter chip on the drum which tell you to change it (good or worn) at certain page counts. (that how they make money). Ofter you can chance the counter chip if you have the savvy. These can be found on ebay for about $6 or even cheap replacement drums and toners can be found there.

Apr 21, 2008 | Brother DCP-7020 All-In-One Laser Printer

1 Answer

DCP 7020


If you are using non brother toner then that's the problem, if not it is the drum unit.

Dec 19, 2007 | Brother DCP-7020 All-In-One Laser Printer

1 Answer

Dust on Drum message after installinng new Drum


Dust on drum refers to as you correctly stated the wire, it carries a electric charge that transfers the image. If the wire gets contaminated the electricity dont flow right so dust on drum is desplayed, you drum cart is faulty, they are not repairable items, go buy another then claim new/old one as faulty from them. Um aH.

Dec 14, 2007 | Brother DCP-7020 All-In-One Laser Printer

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