Question about SanDisk Sansa e250 MP3 Player

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Doesn't work My e250 doesn't work now at all. I put it on one morning and found that only the blue wheel light was on. This had happened a few times so I reset it but this time when I reset it only the wheel light came on. I tried charging it but the computer didn't even recognise it. The screen doesn't come on at all. Please help me.

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Re: doesn't work

This Should fix it! Thank you for contacting SanDisk Technical Support. We should be able to fix your player. Disconnect the player from the computer if it is connected. Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop. Once you have downloaded the file, please follow these instructions. 1) Double click on My Computer so that you can see it on your screen. 2) Turn the player off. 3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange. 4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button. 5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish. 6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left. 7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.

Posted on Jan 16, 2007

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I have sansa e250. when i switch it on only blue light glows all round the joystick. i could not switch on my sansa. i tried resetting by pressing menu key for more than 15secs, also i removed and...

i have sansa e250. when i switch it on only blue light glows all round the joystick. i could not switch on my sansa. i tried resetting by pressing menu key for more than 15secs, also i removed and re-installed the battery but it is not working. pls solve

Oct 21, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

My Sansa e250 has hanged and only wheel light gets light is I restart the player....Plz help !!

Battery and Black screen Blue ring: Remove the back and check and see if the battery isn't fully connected
push softly but firmly on the Rubber rectangle above the battery (This is the Chip-set For the screen, and memory "Black screen Blue ring" ) and put the back on.

Jul 25, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Why wont the screen turn on but the wheel lights up, how can i fix it?

Battery and Black screen Blue ring: Remove the back and check and see if the battery isn't fully connected
I put a folded peace of paper and put it on top of the battery also push softly but firmly on the Rubber rectangle above the battery (This is the Chipset For the screen, Black screen Blue ring ) and put the back on.

Jun 28, 2010 | SanDisk Sansa e250 MP3 Player

4 Answers

Sandisk sansa e250 blank screen

If you have a blank screen but the blue lighted ring is on. Remove the back, the battery, remove the 4 tiny screws. pop the front plate off. Carefully remove the circuit board from the case starting from the bottom. On the back of the circuit board you will find a smaller circuit board that is plugged in. This board sometime becomes partially unplugged do to rough handling. Press this board back into its socket carefully. Reassemble the unit and everything should be fine.I repaired 2 Sansa E280 unit from Woot grab bags with this method.

May 08, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa E250 Black screen lighted wheel, wont do nothing else.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Apr 09, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

I was using my sansa e250 when it froze

perform soft reset on the device press and hold the menu/power button for about 30 secs until the player turns off.

Dec 03, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

It just died and the instructions worked until a certain point

Our player had died after we re-formatted it and forgot to update. oops. =) but this worked. Thanks much for the post.

the follwing link supports these sansa devices.
Devices supported:

( I did exactly what was posted, new link if you don't already have this on your pc. )

  1. Turn the switch on the top of the player to 'Hold'
  2. Press the Record button and Menu buttons at the same time until it the player boots (this took a few seconds)

  3. sansa e200 should tell you to move the switch to unlock,
  4. connect it to your pc and it will update the firmware.

Oct 26, 2007 | SanDisk Sansa e250 MP3 Player

3 Answers


Make sure the files your trying to put on there are compatible with your mp3 player. Some files wont go on because they aren't the right file type and so you need to convert those files to mp3s

Aug 07, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

SanDisk Sansa E250- Only the blue light comes on? HELP????????????

Try this: Switch your Sansa e250 to its Recovery Mode: 1. Make sure the player is powered off 2. Enable the "Hold" switch (located on the top of the player). You would know it's enabled when you see the "orange-colored" surface 3. Press the "Record" button. Make sure you keep it pressed while pressing on the "Menu" button. 4. keep your fingers pressed on these 2 buttons until the e250 LCD screen displays "Welcome to Recovery Mode" (if the LCD remains black, keep pressing long enough -- about 10 seconds -- then proceed to the next step) 5. Connect your e250 to your computer. (Just a reminder: The minimum Operating System requirements for a Sansa E200 player is Windows XP and above) 6. Double-click on "My Computer" and you would see your Sansa e250 appear as a "16 MB" drive. Note: If you do not see that "16 MB" drive/partition, please repeat steps 1-6. Next, Apply the firmware for the e250 (your player should be connected to your PC at this time): Step 1: Use this link to download the firmware for your Sansa e250 (for better results, please save this file on your "Desktop": or use this Sansa Firmware Updater link: Step 2: Double left-click on the downloaded file, and follow the on-screen prompts. The file will automatically re-flash your player (or find the most updated firmware) and format it as well, thereby clearing all possible file/system corruptions that may have occurred. Step 3: When the process is complete, unplug your e250 from your computer, and please make sure you disable the "Hold" switch Step 4: Power up your e250 and 90-99% of the time, it would boot up successfully. I hope this helps.

Apr 20, 2007 | SanDisk Sansa e250 MP3 Player

6 Answers

Screen is blank - blue whee in lit

I just encountered the exact same problem with my mp3 player. It is the 2nd time that this has happened to me. I have taken it back to the store both times and they have given me a new one. They keep telling me that illegally downloaded music will cause it to crash but i only had CDs on there. I guess i dont have a real solution other than taking it back and hoping for one that works.

May 26, 2006 | SanDisk Sansa e250 MP3 Player

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