Question about SanDisk Sansa e250 MP3 Player

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Doesn't work My e250 doesn't work now at all. I put it on one morning and found that only the blue wheel light was on. This had happened a few times so I reset it but this time when I reset it only the wheel light came on. I tried charging it but the computer didn't even recognise it. The screen doesn't come on at all. Please help me.

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This Should fix it! Thank you for contacting SanDisk Technical Support. We should be able to fix your player. Disconnect the player from the computer if it is connected. Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop. http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe Once you have downloaded the file, please follow these instructions. 1) Double click on My Computer so that you can see it on your screen. 2) Turn the player off. 3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange. 4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button. 5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish. 6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left. 7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.

Posted on Jan 16, 2007

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Our player had died after we re-formatted it and forgot to update. oops. =) but this worked. Thanks much for the post.

the follwing link supports these sansa devices.
Devices supported:
e200
e200R
c200
m200
express
Clip
View

( I did exactly what was posted, new link if you don't already have this on your pc. http://www.sandisk.com/Retail/Default.aspx?CatID=1376 )

  1. Turn the switch on the top of the player to 'Hold'
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  3. sansa e200 should tell you to move the switch to unlock,
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