Question about SanDisk Sansa e250 MP3 Player

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Stuck on refresh database screen

Hi, i bought this thing in novemeber and it works great and looks cool. i recently deleted my old music files and put new ones on. when i turned it on so it could refresh itself it stays stuck on that screen. ive tried the hard shutdown and all and it still wont refresh past the same point which is not even a quarter of the way. does anyone know how to fix this?

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  • Anonymous Apr 08, 2008

    my sansa e250 is stuck on "refresh database" it does not even load to 1/4 of the way through.i don't know what to do. and most of the insructions i have gotten don't work. HELP!!!

  • Anonymous Jun 17, 2008

    I have the same problem.. And I can't even see Sansa mounted on Windows... It stays on the refresh database screen even when I connect it on the USB port.

    Is there anyway to erase everything that doesn't need it to be alredy connected?

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Hi tt, First, I would delete all the files in your Sansa>Music folder - you may have a corrupt or un-recognizable file that is stalling your "refresh". Check and see if your player refreshes correctly - if it does, update the firmware (see below). If this doesn't stop the problem, you may have to format your player - Windows Explorer>right click on Sansa Player>Format>make sure it is FAT32 and unclick "quick format">Start. You will lose all files that you have not backed up - but your player should start up correctly. Then, make sure that you have the latest firmware update - here is the place to get the updater: http://www.sandisk.com/Retail/Default.aspx?CatID=1376 - instructions are on the site. After the update, add the files again and see if the unit refreshes - if it does not - it's probably a bad file. The only thing you can do is to add the files singly (or in small batches) until you find the problem file - I hope that you do not need to go this far! Sandisk has fixed most of the software problems that folks encountered in the last six months - IF you keep you keep up with the firmware upgrades. BTW - I have had my Sansa e250 for two months and have had zero problems - I LOVE it! Hope this helps, Steve

Posted on Jan 04, 2007

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