Question about SanDisk Sansa e250 MP3 Player

1 Answer

Stuck on refresh database screen

Hi, i bought this thing in novemeber and it works great and looks cool. i recently deleted my old music files and put new ones on. when i turned it on so it could refresh itself it stays stuck on that screen. ive tried the hard shutdown and all and it still wont refresh past the same point which is not even a quarter of the way. does anyone know how to fix this?

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  • Anonymous Apr 08, 2008

    my sansa e250 is stuck on "refresh database" it does not even load to 1/4 of the way through.i don't know what to do. and most of the insructions i have gotten don't work. HELP!!!

  • Anonymous Jun 17, 2008

    I have the same problem.. And I can't even see Sansa mounted on Windows... It stays on the refresh database screen even when I connect it on the USB port.

    Is there anyway to erase everything that doesn't need it to be alredy connected?

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Hi tt, First, I would delete all the files in your Sansa>Music folder - you may have a corrupt or un-recognizable file that is stalling your "refresh". Check and see if your player refreshes correctly - if it does, update the firmware (see below). If this doesn't stop the problem, you may have to format your player - Windows Explorer>right click on Sansa Player>Format>make sure it is FAT32 and unclick "quick format">Start. You will lose all files that you have not backed up - but your player should start up correctly. Then, make sure that you have the latest firmware update - here is the place to get the updater: http://www.sandisk.com/Retail/Default.aspx?CatID=1376 - instructions are on the site. After the update, add the files again and see if the unit refreshes - if it does not - it's probably a bad file. The only thing you can do is to add the files singly (or in small batches) until you find the problem file - I hope that you do not need to go this far! Sandisk has fixed most of the software problems that folks encountered in the last six months - IF you keep you keep up with the firmware upgrades. BTW - I have had my Sansa e250 for two months and have had zero problems - I LOVE it! Hope this helps, Steve

Posted on Jan 04, 2007

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1 Answer

It is getting stuck while refreshing the database.


Depending on the amount of the data or music files you have on your device, "Refreshing Database" may take a while to finish. But if you feel it's frozen you may try the following steps:
Reset the device 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn on the player. NOTE: Resetting will turn the player off while it is frozen.
Delete recently loaded files 1. Connect the device to the PC in MSC mode using force MSC. 2. Locate and delete recently added files. 3. Disconnect the device from the PC.
If this resolves the issue, proceed to STEP 3. Otherwise, format the device, update to the latest firmware, and reload the songs to the device.
Update to the latest firmware You may need to upload the firmware manually, there are instructions on the links below on how to manually update your firmware Sansa c200 series firmware update Sansa Clip firmware update Sansa e200 series firmware update Sansa Fuze firmware update Sansa View firmware update
Click on any of the links you need more info on.

Oct 16, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Stucked at Refresh database


When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

Feb 27, 2010 | SanDisk Sansa E280 MP3 Player

1 Answer

Cannot delete or add music to iriver h10


I had this problem at first too. the only thing you have to do after it's done syncing disconnect it and turn it on. then afterward go through the options till you find database refresh and wait for it to refresh and all your new music should be in it.

Jan 04, 2009 | iRiver H10 MP3 Player

1 Answer

Sansa clip is stuck on Refresh Database Screen.


1ST: Just try to 'reset' by holding down the main center button AND pushing UP on the lock/off-on button, for about 8-9 seconds,
It will then 'refresh' the database, shouldn't lose anything,
OR:
MANY problems can be fixed ultimately by the following;
REFORMAT the SansaDisk Clip by finding it in My Computer and right click then just 'format' the thing. THEN drag and drop new music into it (or books), DRAG and DROP, you apparently erase the thing with a 'FORMAT' ....BUT - it's .sys files remain and it is like new {as in empty}
This usually fixes almost anything, should even erase a virus (I'm guessing) but shouldn't hurt it.
Good Luck!

-simple 'drag and drop' from my MUSIC folder seems to work just fine for me...

Jan 02, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Refresh database


it's supposed to refresh database anytime you make changes to your clip. also, check in the settings what usb mode you're in as well as "my computer" to see if the device shows up when it's plugged in. as for transfering media, if you want to use a program to do it for you, use mtp (under settings on your clip). if you want to manually drag and drop, put it in msc (also in settings). also in msc, it doesn't really matter where you decide to drop the files onto the player, although there should already be a music folder to help keep things organized.

Jul 10, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Refresh database


I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David

Jan 19, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Sansa


I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David

Dec 25, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Very weird...


'Refresh Database' doesn't mean everything is erased. It only means it's writing the progress that you made, onto the computer. It stays on 'Refresh Database' for about maybe 5-10 minutes. It refreshes its database every time you disconnect your MP3 player from the computer. What it does when you disconnect it from the computer is it saves any unsaved changes made to it and overwrites the memory or data.

Oct 28, 2007 | SanDisk Sansa E280 MP3 Player

3 Answers

HELP ME PLZ


That's a pretty weird problem. The only suggestion I can give you is to check to make sure the music you put on was 1) in mp3 or wav format and 2) if this is music you have purchased, to ensure you have the rights properly set to play the music

Aug 06, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

2 Answers

Freeezing


Hi. The symptoms you described may be due to corruptions in the player's music database (this player maintains an information pool on the music files you download to it). To resolve that, you would need to delete that database and let the player re-create a new one. To delete the corrupted database, let's do this: Step 1: Switch your player to MSC mode Step 2: Browse the player in "Windows Explorer", and look for the folder named "System" and/or "Data". Note: if you can't locate these folders, your Explorer may be configured to "Hide" system files and folders. To change that, please go to "Tools" on the menu list on the Explorer window, then choose "Folder Options". This will display a Window arranged in tabs. Select the "View" tab, find the "Hidden Files and Folders", then choose the "Show Hidden Files and Folders" radio button Step 3: Under the "system" or "data" folder on the Sansa E260, look for this file and delete it: "PP5000.dat" Step 4: Safely remove your Sansa E260. Then power it on. Your player will now either display "Rebuilding Library. Please Wait" or "Finalizing Update". Either way, it would re-build the database and hopefully resolve the error your player is encountering. I hope this helps. I love the Sansa E260!!

Mar 15, 2007 | SanDisk Sansa e260 MP3 Player

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