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It doesn't sound like a hardware issue it sounds more like a software problem, depending on what operating system you have you need to do a system update, I imagine you have windows operating system so do a windows update if you are still having issues update your adobe flash player and see if that helps like I said don't think its a hardware issue.
Please download the program KLCodec from this link. KLcodec
Download the standard version and install it. This program plays all types of videos. If this won't be able to play the video you downloaded, that means the video is a fake or is just an advertisement.
Hope this works..