Question about Xerox WorkCentre M20i All-In-One Laser Printer

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Xerox Workcentre m20i - tcp/ip

I configured my m20i with a manual IP address, configured everything else (netmask, gateway, DNS, etc). Plugged it in, but I can't communicate (ping, or print) to it on the network at all. Tried restarting the machine, the 'Reset NIC' option in the menu, and Disabled Netware, without any success. The online manual, and adminstrative guide from the Xerox Website didn't provide much in the way of help either.

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Re: Xerox Workcentre m20i - tcp/ip

I wonder if your network kit is bad or possibly the connection from it to the main board is just not good. Try a couple of things. remove the back cover and check the connectors and the network accessory kit to be sure it is properly connected. Once that is done if that doesn't work give this a try, this is a total memory reset.
You will see 2 RAM chips One is a SIMM the other A Dimm. With the machine off, remove both. With those 2 memory sticks removed, turn the machine back on and let it come to full ready. ( what you have done is removed the fax and network memory cards in essescense) . Then when the machine comes to ready, shut it off, unplug the machine, reinstall the SIMM and DIMM and power it back on and let it come to ready. You may have to reenter the addressing again. But that will give you a clean firmware, software restart. Often times that's all thats required. If those things don't work let me know, We will work from there.

Posted on Jun 02, 2009

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Re: Xerox Workcentre m20i - tcp/ip

Good evening niebs, The first thing I would do is eliminate the network connection as an issue. The easiest way (if you don?t have a network testing device) is disconnect the network cable from the printer and connect a laptop. Then configure the laptop using the same IP, subnet mask, gateway and DNS server IP you used in the printer and test for a good network. I would make sure I had Internet access on the laptop as well as the ability to ping. This test has the added effect of ensuring these numbers are in fact correct. If you have eliminated the network connection the next thing to check is the person who configured and maintains your network and servers. Checking with them will eliminate the possibility that they have setup the network to prevent anyone from connecting network devices without permission. By default I prevent my switches from allowing people to plug in other equipment that isn?t registered with me. That trick has saved me from a lot of problems over the years. You mentioned resetting the Network Interface Card (NIC) but I would go a step further, restore the factory settings on the entire machine and start from scratch. You might want to check with your network administrator to find out what you network switch connection speed is set to. If it?s set to auto make sure your print server is as well. If that doesn?t work try setting your print server to 10Mbps, half-duplex. I?ve had some problems in the past with auto not working correctly on print servers. If this printer is still under warrantee then I would get on the phone and contact the help desk, you might just have a lemon. Let us know how things go and please don?t forget to rate the posting.

Posted on Jan 05, 2007

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How to print a configuration page on a m20i

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Solution : Print a Connection Page (Network Connectivity Report / Configuration Page) NOTE: Print the Connection Page to locate the TCP/IP Address for the WorkCentre.
  1. Press the [Machine Status] button on the Control Panel. 'Machine Setup' will be displayed on the Display Screen.

  2. Press the [Up or [Down] arrow button until 'Reports' is selected, and then press the [Enter] button.
  3. Press the [Left] or [Right] arrow button until 'Connect Page' is displayed, and then press the [Enter] button to print the report.
  4. Press the [Stop] button to return to the Standby mode.


Oct 13, 2014 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

I just configured my MFC 490cw for wireless printing. It works but now I have IP address conflicts across all computers XP & Windows 7) and X-box in the house. If I turn the printer off, the network...

When configuring an address for the printer, the IP configuration might look like (just an example):

IP Address -

Subnet Mask -

Default Gateway -

It's important to note that even though you are not using any IP addresses in the default range for DHCP, the Subnet Mask and Default Gateway addresses will be THE SAME.

If you have another device on your network that will be assign a fixed address, you would use for example:

IP Address -

Subnet Mask -

Default Gateway -

For any other devices, just increment the IP address by one,,, etc and use the same Subnet Mask and Default Gateway.
(see the owners manual or site for steps on configuraing the printer TCP/IP information). This should take care of any conflicts.

Jan 29, 2011 | Brother MFC 490cw Color Inkjet...

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Please tell me how to configure ip address in printer 4350

Press Check mark (SELECT button) to open the menus.
2. Use (UP button) or (DOWN button) to scroll to CONFIGURE DEVICE menu, and then press
(SELECT button).
3. Use (UP button) or (DOWN button) to scroll to I/O submenu, and then press
(SELECT button).
4. Use (UP button) or (DOWN button) to scroll to EMBEDDED JETDIRECT MENU
5. Use (UP button) or (DOWN button) to scroll to TCP/IP
Then: Select whether the TCP/IP protocol
stack is enabled or disabled. You can set several
TCP/IP parameters.
configure the EIO card. For the MANUAL option,
set the values for IP ADDRESS , SUBNET

Nov 14, 2010 | HP LaserJet 4350 Printer

1 Answer

How do I change the ip address from the lcd display?

  • Go to the Control Panel from the Start menu.
  • Step 2 Click "Network and Internet" and then "Network and Sharing Center."
  • Step 3 Click "Manage network connections."
  • Step 4 Choose which Internet connection you would like to change if you have more than one. Right click on it and select "Properties."
  • Step 5 Click the "Networking" tab.
  • Step 6 Choose either Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6).
  • Step 7 Click "Obtain an IP Address Automatically" to reset your IP address automatically, then click OK.
  • Step 8 Click "Use the following IP Address" to enter your own IP settings.
  • Step 9 Enter your IP address into the boxes marked "IP Address," "Subnet Mask" (or "Subnet prefix length for IP/TCPv6) and "Default gateway."
    Change your DNS Server Settings
  • Step 1 Click "Obtain DNS Server Address Automatically" and then click "OK."
  • Step 2 Click "Use the following DNS Server addresses" to change your DNS Server settings manually.
  • Step 3 Type your primary DNS Server address into the box that says "Preferred DNS Server."
  • Step 4 Type your secondary DNS Server address into the box that says "Alternate DNS Server."
    Add a New Network Protocol
  • Step 1 Click "Properties" and then "Install" from "Manage network connections."
  • Step 2 Click "Client," "Service" or "Protocol," depending on which you wish to add. Then click "Add."
  • Step 3 Select the item you want to add from the dialogue box and click OK.
  • Jul 02, 2010 | Zebra Printer 140-751-00000

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    How to hook n40 on a network

    just add it to one of the router's lan ports..and after that access the tcp/ip protocol into the network card ...of the printer ..and choose to get an ip address automatically ..
    This will add it into the network ..and all the other devices will be able to send jobs to its IP ..or just find it when you hit search for printer inside default gateway ..
    If this do not work ..than you will have to configure the Ip and subnet mask ..and default gateway manually like this ..

    the Ip will be the router's Ip +the number of the port if the router is .. the printer in number 3 port will be .. and the subnetmask will be : and the default gateway will be the router itself..

    the dns servers will either be configured automatically and in this case will take the network's ones from the router ..or insert the ISP dns same as in the router ..

    May 30, 2010 | Xerox DocuColor 12 Printer

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    When I hook up my Xerox WorkCentre to my computer the printer doesn't work. I have tried two different routers. Everything esle works but the printer.

    check the ip address on xerox and computer both have to be the same and if u want our technician support contact us at

    Jun 21, 2009 | Xerox WorkCentre M20i All-In-One Laser...

    1 Answer

    How to give ip address to workcentre m133 network printer

    : You must be a System Administrator to perform this solution. 1. Press the [Log In / Out] button on the Control Panel. The Login screen will be displayed. 2. Enter the System Administrator userID using the numeric keypad on the Control Panel, or select the [Keyboard] button on the Touch Screen to enter the userID, and then select [Save] on the Touch Screen. 3. If necessary, enter the System Administrator password using the numeric keypad, or select the [Keyboard] button to enter the password, and then select [Save] on the Touch Screen. NOTE: The default userID is 11111, and the default password is x-admin (must be entered in lower case). If the userID and / or password have been forgotten, a service call must be placed. 4. Select [Confirm] on the Touch Screen. The System Administrator Menu screen will be displayed. 5. Select [System Settings] twice. The System Settings screen will be displayed. 6. Select [Network Settings]. The Network Settings screen will be displayed. 7. Select [Protocol Settings]. The Protocol Settings screen will be displayed. 8. Select [TCP/IP - Get IP Address], and then select [Change Settings]. The TCP/IP - Get IP Address screen will be displayed. 9. Select [Manual], and then select [Save]. The Protocol Settings screen will be displayed. 10. Select [TCP/IP - IP Address], and then select [Change Settings]. The TCP/IP - IP Address screen will be displayed. 11. Enter the machines IP Address using the numeric keypad, and then select [Save]. The Protocol Settings screen will be displayed. 12. Select [TCP/IP Subnet Mask], and then select [Change Settings]. The TCP/IP Subnet Mask screen will be displayed. 13. Enter the machines Subnet Mask using the numeric keypad, and then select [Save]. The Protocol Settings screen will be displayed. 14. Select [TCP/IP Gateway Address], and then select [Change Settings]. The TCP/IP Gateway Address screen will be displayed. 15. Enter the machines TCP/IP Gateway Address using the numeric keypad, and then select [Save]. The Protocol Settings screen will be displayed. 16. Select [Close] three times. 17. Select [Exit]. The machine will reboot automatically.

    Jun 09, 2009 | Xerox WorkCentre M15i Laser Printer

    3 Answers

    Xerox Workcentre 4150 having problems setting up Scan to Email

    1. Print a Configuration Report. See the Related Items below for additional information.
    2. The following fields should be set as indicated for scan to e-mail to be properly enabled and set up:
      1. Under the Installed Options section, Email field: Installed / Enabled
      2. Under SMTP Setting section, SMTP Host Name or SMTP Server IP Address field requires a valid entry.
      3. Under SMTP Setting section, Default E-mail Address field requires a valid entry.
    If the WorkCentre is a network connected configuration, it will arrive with the E-mail service enabled. The copier-only model is not network connected and cannot perform Scan to E-mail.
    NOTE: E-mail is enabled at factory, by default. If the E-mail button is not available on the All Services screen, enable E-mail in the Tools mode.
    Before starting the setup procedure, make sure the following items are available or have been performed:
    • Make sure the WorkCentre is fully functioning on the network. See the Related Items below for additional information.
    • E-mail service must be available (enabled).

      NOTE: E-mail is available by default.

    • Make sure the TCP/IP protocol is set up and the HTTP protocol is enabled on the WorkCentre; both protocols must be fully functional.
    • Obtain the IP Address of a functional SMTP mail server that accepts inbound mail traffic. See your Network Administrator for additional assistance.
    • Make sure the DNS settings are configured correctly and obtain the Domain Name address, if applicable. See your Network Administrator for additional assistance.
    • Create an E-mail account which the WorkCentre will use as the default 'From' address.
    • Test the E-mail account by sending an E-mail to the WorkCentre account. This task should be completed at a mail client on your network that supports SMTP.
    To access E-mail settings using Internet Services from a web browser window:
    1. From a computer, open the CentreWare Internet Services (CWIS) window. See the Related Items below for additional information. The main CentreWare Internet Services window will be displayed.
    2. Click [Properties], click [Connectivity], click [Protocols], and then click [TCP/IP].
    3. Enter the Domain Name in the Domain Name field. For example, type: in the field.

      NOTE: It is only necessary to configure the DNS settings if Host Names are to be used.

      If Dynamic Addressing has been set on the WorkCentre (DHCP or BootP) the Domain Name will not be accessible. To be able to access the Domain Name, select [Static] from the IP Address Resolution menu list.

    4. Scroll to the bottom of the window and click the [Apply] button to implement any modifications.
    5. When prompted, enter the current Tools mode information in the Username and Password fields.

      NOTE: The default Username is 'admin' and Password is '1111'.

    6. Select [SMTP Server] from under the Internet Services Protocols section.
    7. Select either [IP Address] or [Host Name] and then enter the Host Name, or the IP Address and Port Number (1 - 65535) of the SMTP Server. The default Port is 25.
    8. Place a check mark in the Server Requires SMTP Authentication check box if required.
    9. Enter the Login Name and Password.
    10. Click on the [Properties] tab. The Properties window will be displayed.
    11. Click [Services], click [E-mail Settings], then click [E-mail Setup]. The E-mail Setup window will be displayed with the following list of options:
      • Scan Resolution
      • Attachment Type
      • Output color
      • Date / Time stamp on PDF documents
      • 'From' and 'To' Security Options
      • Auto send to self
      • Specify default Subject field text
      • Specify default Message Body text
      • Specify default Signature text
      • Programmable SmartKeys
      • Choose E-mail / Fax Forwarding rules
      • Choose Confirmation Sheet rules
    12. After making any required selections, click on [Apply

    Mar 31, 2009 | Xerox WorkCentre 4150 All-In-One Laser...

    5 Answers

    I get an SMTP error when i try to emali from my Xerox Workcentre M20i. What can i do to scan or e-mail without being directly connected to the printer via parallel port or USB?

    That is not true i work as a IT Spec for the Kentucky Army National Guard and we have over 20 M20I series printers in which we have set up to scan to email. None of these printers are hooked up directly to the computer and they all have the ablity to scan to email. if you printer dose not seem to have the ability they you will probally just need to update the os. Here are the steps to get it set up.

    1. Connect the printer to the network
    2. Print a network config sheet
    3. use IE to connet to the web based interface useing the printers IP
    4. Click on the properties tab
    5. hit the little plus sign by connectivity
    6. do the same with protocols
    7. find and click on smtp server
    8. add ip address in the ip address and if your server requires athenticating type in the user name and password
    9. if for some reason the maxium message size has undefined then you will need to complete reset the printer or you will get an error it needs to have options that can be selected.
    10. now go to services
    11. then email settings
    12. select apropriate modes and the default from address
    13. if you want to set permissions to the device you can do so under user authintcation
    14. you can also set up the LAB and GAB
    some web sites may not allow you to suer this function one alternitive is to set up a local smtp server on your network and create a mail box for yourself then you will just need to put your smtp server address in the instructions listed in step 8. I hope this helps.

    Jan 28, 2009 | Xerox WorkCentre M20i All-In-One Laser...

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