Question about Maxtor Hard Drive

Open Question

Hard Drive locks up and causes rest of computer to freeze

I am having a "spontaneous" problem with one of my 3 external Maxtor drives.

I am running Windows XP Home (on an internal drive), with 3 external Maxtor drives - a OneTouch 300GB (V):, a OneTouch III Turbo 1500GB (W):, and another OneTouch 300GB (X): - all are powered by AC adapters, and all are connected via their own Firewire (800s I believe), into a PCI card installed inside the tower at the back. (The PCI card corrected a previous problem of my drives not being detected at startup cos of a cheap multi-port hub connection putting all the drives into the same Firewire jack on the tower.)

I originally only had the X drive (in addition to the C drive in the tower), and it worked fine ; once it was turned on it stayed on - the light would stay solid or occasionally slowly flash "up & down", in "half-lit" fashion indicating activity.

Then the drive was getting full so I bought another EXACLTY like it, and that became the V drive. Both drives worked fine, but I noticed the new V drive would "hibernate" after being idle for a while, and the front light would then flash on and off very slowly. When I'd access that drive in this state, it'd take a few seconds for it to "wake up" and then I could get in it. Otherwise, left alone long enough, it would resume itself. This was fine.

Once again, files accumulated and I needed LOTS of space for all my wav audio files, so I got the 1500GB drive, which I called W.

Everything was working great, and this big drive also did the same "hibernation thing" as V was doing. This was fine and everything worked in this manner for a couple of years (or more) now.

Only now, as of earlier today, the W drive is acting up. I guess when it tried to resume itself afyer a hibernation, it got "stuck"? The flashing light on the front was stuck in the "semi-lit" mode (fully lit on one half, dim/unlit on the other half), while "waking up" on its own accord.

I looked in My Computer and it did not show the drive, and of course I could not get into it. (I was actually first alerted to this problem today when I was saving a pic from the internet, and when the window opened for me to browse to a Save location, it started in My Computer and that's when I noticed the W drive was missing.)

I rebooted, hoping that would fix what I hoped was a fluke glitch. But it did it again after the comp was left idle for a couple of hours, only this time I tried to "wake it" from the hibernation mode manually when I went to play a music file locate there via my media player (J River Media Center). This resulted in everything hanging. I eventually got froze up so bad that I could not even open the Start menu to shut down the comp to reboot, and I had to power off manually (cold boot, holding down the power switch on the front of the tower for a few seconds).

Once I rebooted, I tried a System Restore to before this happened (yesterday or the day before). Naturally this came back "incomplete" (which makes me wonder what the point of System Restores even are?).

I then did defrags for all drives incl the OS drive (I normally keep up on these, and none of them looked to be in very bad shape - fragmentation was minimal).

Thus far, it has not had time to hibernate again, so I don't know if the problem is resolved yet.

But since it seems to be happening when the drive tries to resume after a hibernation period, is there ANY way I can disable this hibernation function? I never did understand why my first drive (X) never did this but the other two (one of which, V, is an "X twin") do?

Im summary, if anyone can :

A) Tell me the most likely cause for my drive having trouble waking up from hibernation (and sometimes causing my whole comp to lock up), and how to fix it

B) Tell me how to disable the hibernation mode on the DRIVES (not the computer) so I cna maybe avoid the resuming process entirely.


WTW (Will)

PS - I've seen recommendation for using higher drive letters, but I do not wanna do that - the letters are specific to the drives' content.

Posted by on

  • wtwasp9 Nov 26, 2008

    I tried running a disk check, and it got about halfway, and the stupid drive went from a consistent "rocking" flashing of its light to flashing on and off rapidly. The disk check eventually went from its very slow progress rate to the end and I was told the disk check could not complete the scan.

    I waited several minutes but nothing happened with dskchk closing itself, and after closing it wasn't working, I turned off the drive.

    And now it won't trun back on!! All it does when I power it on again is resume that flashing with no progress of any kind - the computer won;t detect it!!

    I have irreplaceable files on there and I must save that data!!


  • wtwasp9 Nov 29, 2008

    I ended up taking my drive to a data recovery facility.

    This forum sucks balls.
    Thanks for nothing, you bastards.



6 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

  • 538 Answers

SOURCE: Maxtor 3100 will not work on Desktop with Windows XP Home version

actually telephone numbers are not available through this service...perhaps you will consider a premium or chat investment of your resources.

Posted on Oct 20, 2008

  • 22 Answers

SOURCE: Maxtor Basics 1500GB access issue

Go to the following website and download the FREE TestDisk program.

Make sure you read through the documentation for using the software. This is a powerful Data Recovery tool so proceed with caution. It can fix lost partitions, deleted partitions and many other issues.

Posted on Apr 06, 2009

  • 416 Answers

SOURCE: Maxtor Basics 1Tb external hard drive not working

option 01. try the unit on another windows pc. if its the same. i am afraid you might have an issue with the device.

option 2 . you could remover the **** from the enclosure & fix it directly to the pc so that you can retrive the data. however this will have an impact on your warranty

Posted on May 23, 2009

SOURCE: computer is not detecting my maxtor onetouch III

the hard disk interface could be broken, open the hard disk case and use it as an internal hard disk as a slave in a computer to save your data

Posted on Oct 28, 2009

  • 1 Answer

SOURCE: Flashing green power light

Spoke to maxtor. The blinking green light on the power cord is a problem with the external casing for the hard drive. Several of the posts talked about taking the case apart and connecting it to the pc to download information. I thought they were crackpots. After talking to the service tech on the website it looks like that is the only fix. So... based on all the posts with the same issue I may avoid this product line int he future. Hopefully it is truely a backup for you in which case toss the old one and buy a new ext. HD. If it isn't a backup take it apart gingerly, download the information, replace the hardrive.

Posted on Dec 19, 2009

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Can't delete corrupted maxtor 4 mini hard drive files

Hello there:
If you try to boot into safe mode and under administrator than you have the ability to remove any file that you need try this ok, and let me know how this goes. best regards mike

Jul 20, 2009 | Maxtor OneTouch 4 Mini 120GB External USB...

1 Answer

Maxtor blocks computer from processing - locks up

disable maxtor before shutting down the PC to narrow down the problem.

Jul 05, 2009 | Computers & Internet

1 Answer

Drive Wont format

First, because they came from the Lacie external drive, they were raided to look like a single drive. To format them inside your computer. You have to go into computer management to initialize each drive at a time and format them by right clicking on the drive and format

May 06, 2009 | Maxtor Hard Drive

1 Answer

HOW do i Maxtor OneTouch4 500GB External Hard Drive Format

Go to My Computer, right click on the Maxtor OneTouch harddrive, select format, check quick format, click format.

Apr 26, 2009 | Maxtor OneTouch 4 500GB External USB 2.0...

1 Answer

Open external drive maxtor basic 500GB

it may be like the one i have which is a maxtor basics 1.5tb drive. There is only one screw behind the sticker. The rest is clips. This is the guide i used when opening the case.

Mar 28, 2009 | Computers & Internet

1 Answer

Maxtor external hard drive stopped working

How is it connected ? USB?
If you start w/o Maxtor connection is your PC starting correctly?
Is issue showing when you connect USB cable on working PC?

Jan 04, 2009 | Acer Extensa 4620 Notebook

2 Answers

Delete info from an external hard drive?

run diskmgmt.msc delete. then create then format .. also theres a tool called Wipedisk from

Jul 21, 2008 | Maxtor Hard Drive

1 Answer

Drive won't mount

i had a maxtor one touch go bad and had to open the case and take it out of the external casing and put it into my computer as an internal drive. then it worked fine. it was a single drive.

just today i had a maxtor TB drive go bad, and since i think it has two drives inside it i am very worried that i will not be able to do the same thing.

May 25, 2008 | Maxtor OneTouch II external hard drive...

1 Answer

Unlocking external drive

You may have the encryption set on the drive - meaning it needs a password to access the Maxtor. Is this problem on the original computer you installed the Maxtor or on a different machine? Either way try reinstalling the Maxtor software. If you do not have it you can get it online at:

Jan 03, 2008 | Maxtor OneTouch III Mini Edition 120GB...

5 Answers

Unlocking my Maxtor on my computer

you will need

1. Windows 98 se bootdisk

2. AtaPWD;7100406;/fileinfo.html

Make a windows 98 se bootdisk
copy the atapwd files in there

start dos
Unlock the harddrive.

Nov 08, 2007 | Computers & Internet

Not finding what you are looking for?
Maxtor Hard Drive Logo

Related Topics:

120 people viewed this question

Ask a Question

Usually answered in minutes!

Top Maxtor Computers & Internet Experts

Arora Singh
Arora Singh

Level 2 Expert

180 Answers

Computer Links

Level 3 Expert

2386 Answers


Level 2 Expert

81 Answers

Are you a Maxtor Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides