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Customer service said no.

Good pm! I called the customer service provider and told me thatthereis no way of solving my problem. My sim card was blocked and thebigproblem is I lost my PUK code already because that number isoldalready. I tried calling to my service provider and tole me thatthereis no way of solving my problem. Please help me with it. Thankyou!

Service provider GLOBE

Thank you,
Gina

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2 Answers

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  • Master
  • 6,966 Answers

Hi,

Hi and welcome to FixYa,

Ginko called my attention to your problem. Being here in the Philippines, I might be able to help you straighten out your concern. Could you elaborate more pls like:

  • what brand and model of cellphone;
  • what is it you need back from the SIM card, phone book?
  • is the SIM card that is blocked or is it the phone?
  • is it a pre-paid or post-paid?
Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Posted on Nov 25, 2008

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  • Cell Phones Master
  • 19,396 Answers

Globe should provide PIN and PUK services.

A solution is going to a phone repair shop that sells globe, they have also access to database, the job is usually done for a small fee, in US is $10, in UK ten pounds.

I will pass the problem to a friend that may solve the problem, he may give additional help.

Posted on Nov 25, 2008

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6ya6ya
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Posted on Jan 02, 2017

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1 Answer

My sim card was blocked and don't have the PUK code. how can i unblock the sim? i already called customer service but they told me that they don't have the PUK code (and it's only found in the...


Hi,

how is it possible that your network provider doesn't have your sim's PUK?

call them again and give real identity or give the name which you have own the sim card,
and also provide them sim card's owner name and full address.it will help you to get PUK.

Jun 07, 2011 | Cell Phones

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Plz tell me call barring password nokia 5530


The barring Code can only be obtained from the Service Provider (Sim Card Operator), you can't get it anywhere even with money. Call the customer care of your service provider and ask them to give you the Barring code of your sim card (it's not with related to your phone/hand or model or brand). They will ask your some questions related your sim card registration or sim card's information to verify that you are the true owner of the sim card.

Good luck.

Thanks for using FixYa.

Oct 13, 2010 | Cell Phones

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This sim is currently blocked. contract your customer service center foe the unblock (PUK2) code. 10 attempts remaining. How to solve this problem?


This problem is very common and most users think that it's related to phone, which is not true, this is only with your sim card and is for security reason. We can't use software or hardware or other tricks or methods to unlock it, the only solution is from the Service Operator/Network Operator.
If you keep entering random codes/unknown numbers several times, your sim card will be rejected and will not be usable anymore.

Your only solution is to call the service provider (Network operator's customer care), ask them to give you your puk code, they'll promptly give it to you after few inquiries to make sure you are the true owner of the sim card. (there's no fee as well, and if you call from the same network' sim card to the customer care, you'll not spend/pay a penny).

There's no other alternatives, or no other options that you can get the code, so don't play around, rather make a call to the customer care of the sim card network operator and get the code.

I wish you good luck.

Thanks for using FixYa.

Sep 28, 2010 | Cell Phones

1 Answer

Puk code is blocked


If it's blocked, you have less hope getting it back, but you can still try calling the customer care of your network operator (sim card provider), they will help you an will let you know what to do. Perhaps you'll need to get a new replacement, once a sim card is blocked, usually service providers don't reactivate it rather issue another sim card with the same number.

Call the customer care and get their help. They'll ask you few questions related to your sim card, it's rightful owner's name, sim card's name (written on the sim card), etc..etc..

Good luck.

Thanks for using FixYa.

Sep 04, 2010 | Motorola Mobility NET10 Cellular Phone

1 Answer

I've a problem . My phone is PUK Blocked. So , I can not use it. Please solve my problem.


The puk code is provided by the service provider. It comes with your sim card. So all you have to do is just call the customer care center of your service provider and ask for the puk code of your number. They should be able to provide you with it. Good Luck

Sep 01, 2010 | Sony Z310a Cellular Phone

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Whats The Lg PUK Code?


This problem is very common and most users think that it's related to phone, which is not true, this is only with your sim card and is for security reason. We can't use software or hardware or other tricks or methods to unlock it, the only solution is from the Service Operator/Network Operator.
If you keep entering random codes/unknown numbers several times, your sim card will be rejected and will not be usable anymore.

Your only solution is to call the service provider (Network operator's customer care), ask them to give you your puk code, they'll promptly give it to you after few inquiries to make sure you are the true owner of the sim card. (there's no charge as well, and if you call from the same network' sim card to the customer care, you'll not spend/pay a penny).

There's no other alternatives, or no other options that you can get the code, so don't play around, rather make a call to the customer care of the sim card network operator and get the code.

I wish you good luck.

Thanks for using FixYa.

Aug 22, 2010 | Cell Phones

2 Answers

MY PHONE GOT LOCKED ASKED FOR PUK CODE PLEASE HELP


My dear:
Very Best Solution:You Go To Service & Sim Office and Get The Puk code And Pin code From Office oprator
Enter The Puk code and Yes
Enter The pin code and Yes
So Puk code Open and Problem will Quickly Solved

But:
Don't try to enter a PUK code without knowing the right one. You need to call your service provider to get this code. It can be as many as 8 digits, and it is random. If you enter too many wrong codes, you can permanently damage the device. So Please You Go to Service office and Get the Duplicate Sim From Office Oprater Same Your No Problem will Solved

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1 Answer

What should my puk pin be???


Hi,

problem can be solved.When you bought the Sim card of the line you are using did it come with a Pin request?,
if yes, that means the Pin has been blocked due to typing the Pin code wrongly.

So your Sim card has been blocked for a why and i that process you are unable to make or receive calls.

To reactivate the Sim card, you need to contact the service provider (customer care line) for the Sim card you are using to Help you activate the Sim.

And good thing is that it is free, so you can call them and activate the Sim card and keep enjoying your calls.

Have a nice day.

Mar 19, 2010 | O2 Samsung SGH-E250 Cellular Phone

2 Answers

Sim card blocked on my motorola razor how can i unblock it after having entered wrong pin 3 times


puk code, personal unlocking key. It is sim card related / specific, if you take the sim card out from the phone, the phone will work with another sim card.

The puk comes up when the pin code has been entered wrong 3 times. To get the puk code for your sim card, you have to call the service provider of that sim card. They are the only ones who can provide you with the right puk code for that sim card.

The puk code may also have came with the documentation of the sim card, if its a prepaid card the puk code comes on the documents or on the box of the product.

if your unable to obtain the puk code, get a new sim card.

also entering the puk code wrong too many times will eventually ruin the sim card forcing you to buy or contact your service provider for a new sim card.

There are no puk code calculators or anything that we can do about it, you can buy premium assistance and you will get this same response. Theres no other solution.

You have to contact the phone service provider of that sim card or replace the sim card.

Can't help you even if you paid.

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