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Wrong aspect ratio LCD tv: Model Polaroid FLU-1911S

Since new, my 2 year-old Polaroid 19 inch lcd tv shows widescreen in the wrong aspect ratio, that is 16:10 instead of 16:9. I am looking for the access code for the service menu to be able to adjust either the height or the width of the picture to achieve the correct aspect ratio of 16:9.

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  • 18 more comments 
  • stanpem Nov 25, 2008

    Thanks to taran_2005 but this is no solution. The link you gave directs me to a website showing the USER MANUAL - which I have already !! and which does not contain the SERVICE MENU ACCESS CODE which is what I have asked for. The link to Bruzzi's just brings up my own posts asking for the same information. So to recap, SERVICE MENU ACCESS CODE REQUIRED PLEASE.

  • stanpem Nov 25, 2008

    Thanks to Benimur, but have already tried this sequence on previous occasions and it has not worked. Even so, just tried it again but still not working. Slight problem, there is no AV button on my remote.

  • stanpem Nov 25, 2008

    Checking the leads out of the back doesn't relate to the problem. Link goes to site to purchase Owners Manual, which I have already. SERVICE MENU ACCESS CODE REQUIRED.!!!

  • stanpem Nov 25, 2008

    No, it's nothing to do with a dvd player. I need to change the aspect ratio from 16:10 to 16:9, so I need the SERVICE MENU ACCESS CODE. It is possible to alter the picture width and height settings in VGA mode. I need to be able to do the same in TV mode !!! HIDDEN ACCESS CODE PLEASE.

  • stanpem Nov 25, 2008

    Have taken the back off the tv. There is only one tuner and it is not adjustable. Anyway, what's the tuner got to do with the aspect ratio? I STILL NEED THE HIDDEN SERVICE MENU CODE. This problem should be adjustable with the remote control only and not in the back of the tv.

  • stanpem Nov 25, 2008

    Have referred to Page 6 in the User Manual as suggested. This does not help me to change the aspect ratio from 16:10 to 16:9 !!!

  • stanpem Nov 25, 2008

    Thanks Teknowolf, the model number is
    FLU-1911S. There are only 2 aspect ratios available - 4:3 or 16:10. How do I adjust, with the remote, either the picture height or width to correct the 16:10 to 16:9. I need the Hidden access code to get into the service menu. Anybody know what it is ???

  • stanpem Nov 25, 2008

    Ginko, thanks for your Factory Mode suggestion. I have tried it several times but unfortunately it doesn't work.

  • stanpem Nov 25, 2008

    Flapveri, I think you are referring to the User Menu, not the Service Menu that I need.
    The Service Menu is not accessible via the User Menu. I need the hidden access code.

  • stanpem Nov 25, 2008

    Amji, tried Sleep, Mute, Source (my remote does not have an AV button) followed by Mute but it does not get me into the service menu. Yes, I tried the code in your earlier post, but no luck with that either.

  • stanpem Nov 25, 2008

    Thanks Sybabe, can't rotate through Aspect button on this tv, only have a choice between 4:3 or 16:10. The codes you have quoted are for programming a universal remote control to work the tv. Don't need these as I have the original remote which came with the tv.

  • stanpem Nov 25, 2008

    Leecom72, it is not possible to change the picture height or width through Display settings, only via the hidden access code into the service menu. I just need the code to get into the service menu. All the manuals offered via the web links suggested by various posters are just the User Guide, which I have already. The User Guide gives no information on how to get into the service menu. Service menu access seems to be a big secret known only to repair shops and dealers workshops.

  • stanpem Nov 25, 2008

    Thanks Ward Knutson, you've got the message - It is not a slight stretching or squashing - it is extremely noticeable and very irritating. Are you saying that the picture width or height cannot be adjusted? I am aware that adjustment is possible on similar sized panels, that is 1440 x 900 pixels.

  • stanpem Nov 26, 2008

    Thanks for the latest suggestions. I have tried them all without success. Yes you can change the picture settings in the VGA mode, but these changes are not transferred to the TV mode.



    Thanks again for your efforts - I am still open to any new ideas you may have.



    Regards, stanpem

  • stanpem Nov 27, 2008

    Taran 2005



    Thanks for the suggestion, but I think you've already posted this link. When I tried it, it was just the User Manual, which I have already - it came with the tv.

  • stanpem Nov 27, 2008

    Since new, my 2 year-old Polaroid 19 inch lcd tv shows widescreen in the wrong aspect ratio, that is 16:10 instead of 16:9. I am looking for the access code for the service menu to be able to adjust either the height or the width of the picture to achieve the correct aspect ratio of 16:9. I am grateful to all those who have suggested solutions but unfortunately none of them have worked, so I'm still looking for the answer. Any ideas welcome, Regards, stanpem.

  • stanpem Nov 27, 2008

    Have received an e-mail informing me that Kirskogarcia has a new solution for my Polaroid aspect ratio problem, but have been unable to access his post. Please could you post this again?

    Regards, stanpem.

  • stanpem Dec 04, 2008

    The comment by Taran 2005 has been posted twice before. As I have replied, this post is of no use. I have visited the website suggested, but it only offers to sell me a copy of the User Guide, which as I have previously posted, I have already - it came with the tv when it was new.



    So I am still looking for a solution to the wrong aspect ratio problem on my Polaroid FLU 1911S.

  • stanpem Dec 04, 2008

    To the poster who suggested 2 service menu codes - 991 or 8741 - thanks BUT THEY DO NOT WORK! Absolutely no effect whatsoever !

  • lhbarbarini May 09, 2009

    Hi. I have the same annoying problem. Please let me know if you got a solution. Or I will throw this TV away.

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This is a vertical circuit problem and is most likely either bad connections or bad caps. Resolder the connections on the vertical IC. This should be a small flat IC attached to a heat sink with 9 pins

usually snow comes from a bad signal, but is consistant throughout the picture. The menu is generated internally and bypasses much of the video processing. I would guess that somewhere in the porcessing, there is a digital "glitch" that results in garbage for that portion of the screen. This is not a simple repair from a cost perspective. While this may be a simple chip failure
Carefully remove the back and check all of the connectors where ribbon cables are attached to the various boards. Try reseating them. All white usually means that the info for that bar is held high. If the cables are not the problem, you will need to get an estimate from an authrized service cente

Posted on Nov 27, 2008

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  • 98 Answers

You can adjust this in your TV menu, try looking for it.

Posted on Nov 27, 2008

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  • 64 Answers

You cant change the aspect ratio. Polaroid built this unit with a non-standard format. Here is what I found:

Don't be thrown off by other wide-screen aspect ratios. When shopping for wide-screen displays--especially flat-panel LCDs--you may see aspect ratios such as 15:9 or 16:10. They are, for all intents and purposes, close enough to 16:9 to be considered synonymous. Unless you're extremely sensitive to geometry, it's doubtful you'll notice the slight stretching or squashing they introduce.
Sorry!

Posted on Nov 25, 2008

  • Ward Knutson
    Ward Knutson Nov 25, 2008

    Polaroid used a non-standard aspect ratio on this model and it cant be changed. The service menu wont do you any good. This unit will still operate as you have seen just will stretch the video.



    Don't be thrown off by other wide-screen aspect ratios. When shopping for wide-screen displays--especially flat-panel LCDs--you may see aspect ratios such as 15:9 or 16:10. They are, for all intents and purposes, close enough to 16:9 to be considered synonymous. Unless you're extremely sensitive to geometry, it's doubtful you'll notice the slight stretching or squashing they introduce.

  • Ward Knutson
    Ward Knutson Nov 27, 2008

    Some sets will detect the video format and auto adjust but you cant change a aspect ratio. You can change from 4:3 to 16:9 or whatever standard the TV was designed for but you cant manually change the ratio on this model.



    The reason they used 16:10 is to accomidate the VGA mode which works best at this ratio. Computer images and games view best at 16:10.

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You should just be able to change these settings in the display settings.
If you have no luck and need the manual please post back to us

kind regards and good luck

Posted on Nov 25, 2008

  • 4 more comments 
  • Lee Hodgson
    Lee Hodgson Nov 25, 2008

    There is no hidden code for the settings. the siganal source must be in VGA for you to adjust the aspect ratio, i.e. horizontal - vertical

    VGA Press ▼ to dispaly the VGA selection List: Auto setup/Position/Phase/
    H Size.
    Video
    Audio
    Setup
    Color Setup
    Sharpness
    Saturation
    Contrast
    Brightness
    PIC Mode
    VGA
    Phase
    Position
    VGA
    Auto Setup
    H Size
    ▪ Auto Setup
    Press ▲▼ to select Yes, automatically adjust the display settings to
    optimize performance based on the VGA mode.
    ▪ Position
    Controls the horizontal and vertical position of the picture.
    ▪ Phase
    Controls the signal phase, which can improve focus clarity and
    image stability based on the VGA mode.
    ▪ H Size
    Adjusts the width of the picture based on the VGA mode.

    you can reset also:
    Reset>>>>>>>>>>>>>>>>>>>
    Restores factory settings.


    regards

  • Lee Hodgson
    Lee Hodgson Nov 25, 2008

    i'm sorry stanpem but i am sure that service access is performed via a combination of the remote and the TV panel, up to now i am unable to locate any such information on the security code or service manual. I will keep looking though and post back if i can locate anything, but for the time being your stuck with the suggestion i gave you


    regards


  • Lee Hodgson
    Lee Hodgson Nov 26, 2008

    Try pressing and holding the {VOL+} and {CH -} buttons on the TV for few seconds, see what that does

    try 8888

    try this also
    SLP}, {MUTE}, {AV}, {MENU}

    try this too

    How to Enter and Exit the SERVICE MODE

    Caution: Use due care in handling the information described here.

    If the settings are tampered in this mode, unrecoverable system damage may result.



    Start by unplugging your prima from power, then follow the instructions step by step.



    (1) While holding down the "VOL (–)" and "INPUT" keys at a time, plug in the AC cord of the main unit to turn on the

    power. The letter “ ” appears on the screen.

    (2) Next, hold down the "VOL (–)" and "CH (V)" keys at the same time.

    (The VOL " (–)" and "CH (V)" keys should be pressed and held until the version display appears.)

    Multiple lines of blue characters appearing on the display indicate that the unit is now in the service mode. Read the

    CPU versions shown on the screen, and take a note of the version numbers on a piece of paper.

    (3), Unplug the AC cord from the outlet to Exit the service mode (forced shutdown).

    try pressing and holding the {VOL+} and {CH -} buttons on the TV for few seconds.

    i will be back with more more codes regards





  • Lee Hodgson
    Lee Hodgson Nov 26, 2008

    there is no way to adjust the aspect ratio without being in service mode, because it won't adjust in any other mode appart from in VGA mode.
    I am still looking for the service access code for you

    kind regards


  • Lee Hodgson
    Lee Hodgson Nov 26, 2008

    try this: Hold down (Vol -) on the TV and then click (Info) three times on the remote.




  • Lee Hodgson
    Lee Hodgson Nov 27, 2008

    if you can prove that you are the rightfull owner of the TV, then i have found out that Polaroid will give you the instructions, i have no idea if you will be charged or if the information given will void your warranty, if any.
    contact details here:
    Regional Headquarters:





    Polaroid Corporation
    Corporate Headquarters

    300 Baker Avenue

    Concord, MA 01742-2131

    Phone: +1 781-386-2000


    i am still looking


    regards



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According to the directions, you just keep pressing the ASPECt button until you get to the ratio of your liking

Posted on Nov 25, 2008

  • zabrina liang Nov 25, 2008

    Here are some service codes you can try:

    4-Digit Universal Remote Codes


    0054, 0150, 0178, 0765, 1256, 1262, 1276, 1341, 1358, 1523, 1766, 1769, 0011, 0030, 0835
     


    3-Digit Universal Remote Codes


    109, 191, 354, 493, 494, 505, 506, 507, 508, 627, 659


    good luck

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There is a series of buttons on t.v .lok for one marked menu/also on remote cont. there should be menu button. once in menu find display section. follow promts to set aspect ratio.

Posted on Nov 25, 2008

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  • 207 Answers

In order to give you a definitive answer I would have to know the exact model of Polaroid TV.
Should be on a sticker on the back of your TV.

For TV's in general theres usually a button on the remote marked "ZOOM" that will allow you to change the different aspect ratio's in cycle. If that button is not there the option is almost always accessible Through the Menu key.

If this doesn't help please respond back with your Model and we'll be happy to find the proper procedure for you.

Thanks
Dave

Posted on Nov 25, 2008

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This has factory Wide Viewing Angle 16:10 ratio...in tv :

Wide Viewing Angle
▪ The 16:10 1440x900 widescreen gives wider view angles. You can view DVD films in
native wide format for an enhanced multimedia experience and enjoy gaming action at
full frame rates and higher wide-screen resolution. Refer to the page number 6 in the manual ..I.E..

Chapter 1
Introducing the LCD TV

Good luck...

Posted on Nov 25, 2008

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Hi there is a easy step to solve this problem.after disassembling screws in back of tv you will find 2 tuners.the left one is the screen tuner by adjusting it your problem will be solved.this is the accurate solution.for more info go to support session.
so please rate it......thank u. 

Posted on Nov 25, 2008

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Let's try too. Is the problem appearing mainly with dvd ? If so,
Did you go into the DVD player's menu? Take the DVD from the player, change the player to widescreen mode, progressive scan, put the DVD back in and try that.

Make sure both the DVD PLAYER and the TV are set to widescreen. Most tv's have a widescreen mode, normal mode, zoom, and aspect/panorama mode. You want widescreen.

Posted on Nov 25, 2008

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Hi


Make sure that the input source cable is attached securely and correctly to the back
of your TV.

Make sure that the video input source is within the range of your TV. Compare the
video input source’s specifications with your TV specifications.


u can download the manuals from this site

Click here


thank you

Posted on Nov 25, 2008

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Hi and welcome to FixYa,

Initially, pls try:

  • MENU, 8, 8, 8, 8;
  • SLP, MUTE, AV, MENU;
  • if successful, turn off the V-moire.
Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Posted on Nov 25, 2008

  • Louie  Role
    Louie Role Dec 04, 2008

    Hi again,



    Any updates or developments so far?





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Hi 
   PLease try the code 

  {SLP}, {MUTE}, {AV}, {MENU}

And you will get enter into the service mode.
  Thanks

Posted on Nov 25, 2008

  • AMJAD HUSSAIN Nov 25, 2008

    Hi,
        Did you try those codes which i told you in my earlier post. If not yet then try it will work.

    Thank you for using fixya.

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I see if I can find a copy of the procedure online, or in my service manuals, here you can purchase the service manual:
POLAROID Service Manuals,

Posted on Nov 25, 2008

  • Ginko
    Ginko Nov 25, 2008

    Try the following:

    Factory Mode Procedure
    (1) Power on TV.
    (2) Press volume up and channel up buttons on the TV simultaneously and release.
    (3) Power off TV with remote or power button to exit.


    Also notice that the Picture-in-Picture will not work using Component 1 and Component 2 as the input sources, and you may have trouble with setting Picture size.



  • Ginko
    Ginko Nov 25, 2008

    Try the following:

    Factory Mode Procedure
    (1) Power on TV.
    (2) Press volume up and channel up buttons on the TV simultaneously and release.
    (3) Power off TV with remote or power button to exit.

    If the procedure does not work, purchase the service manual:

    POLAROID Service Manuals,



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Hey,

Folowing is the link for the service manual for FLU 1911 s :-


http://www.retrevo.com/s/Polaroid-FLU-1911S-TVs-review-manual/id/2894bh033/t/1-2/

I hope it wld help u :)

Posted on Nov 25, 2008

  • taran_2005
    taran_2005 Dec 04, 2008

    Try these service menu codes that i have only for u :)





    991

    8741





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