Question about Tomtom GO 700 GPS Receiver

14 Answers

No maps found

Bought a 700 of ebay updated with latest map all working ok .backed up in tomtom home switch on unit message says no maps found and screen blank.tried to reinstall from tom tom home nothing happens .checked whats in my device and it says maps etc are loaded i have reason to believe the device was originaly american spec .can you help thanks BRYAN

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  • 3 more comments 
  • archcon Nov 25, 2008

    Hi Coolguy Thanks for the suggestion unfortunately it did not cure it regards BRYAN

  • archcon Nov 27, 2008

    THE 700 has a built in hard drive no card .I have tried the reset button.originally but no joy BRYAN

  • archcon Nov 27, 2008

    thanks just tried the page and it says NO AVAILABLE IN YouR CONTRY YET (UK)

  • archcon Nov 27, 2008

    RESTATE THE PROBLEM.TOMTOM 700 HAS A HARD DRIVE NOT CARD.BELIEVE THE 700 WAS ORIGINALY USA MAPPED BOUGHT IN UK WITH LATEST EUROPEAN MAPS INSTALLED WHICH WORKED FINE .BACKED THE UNIT UP THRO TOMTOM HOME.SWITCH ON AND! NO MAPS FOUND !COMES UP.TRIED REINSTALLING NO LUCK TRIED RESETTING UNIT NO LUCK CHECKED UNIT THRO TOMTOM HOME AND IT SHOWS EURO MAPS ECT ECT INSTALLED BUT CANT GET PASSED ! NO MAPS FOUND !

  • archcon Nov 28, 2008

    thanks for the answers neither of the last 2 solutions have worked .If i reboot it with the original disc will it reinstate the us map (which will be useless to me)as im in the uk i appreciate everybodys effort BRYAN

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14 Answers

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Turn off your gps, reset using a paper clip and wait 10 seconds. Plug your gps back in and turn it on. Now, resintall anything you need to get the gps up and working. back pedal a little bit if you have to. then go onto tomtom's website, and follow the instructions to updating their maps. If you are having problems, contact the seller whom you bought this from and ask him how he downloaded UK maps. Because this is a pre-owned device, your seller is your best bet and answer to getting that device up and working again. Good luck and happy trails!

Posted on Dec 01, 2008

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Heres the TomTom Help site i found on it http://uk.support.tomtom.com/cgi-bin/tomtom_uk.cfg/php/enduser/std_adp.php?p_faqid=5169&p_created=1150209083&p_sid=QmnJx5kj&prod_lvl1=&prod_lvl2=&cat_lvl1=&p_accessibility=&p_redirect=&p_lva=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD0yNzMsMjczJnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9mbmwmcF9wYWdlPTE*&p_li=&p_topview=1 you may want to check that over. According to what that says, You go in to Tomtom home and download a new map, Just tell it a UK Map. Also if that dosent work, try to restore your Tomtom, with the file you backed it up on. And lastly if that dosent work, i would do either 1, Contact Tomtom and have them fix it as a part of a warranty? or 2. contact the ebay seller, and instruct him what the problem is, and if he will replace it. Thanks sure hope this helps!

Posted on Nov 29, 2008

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  • 71 Answers

It sounds to me like the maps have somehow become corrupted due to the backup.
Do you have the updated map disc? i would do a full reinstall of the maps using the cd as this should fix the corruption by rebuilding all the directory structure and files.
This seems to be a common issue with the tomtom's. I have used my US tomtom over in the UK with no problems before with just a quick change in maps.

Posted on Nov 28, 2008

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Even when you do that it doesn't really update it just updates the software so that it looks like you can update the maps but when you touch to update it just tells you, you have to get an updated map for about $100.00 US. This is bull because you pay upward of 400.00 for this GPS. Then you have to pay pay and pay out of pocket over and over again. So there should be a way to update the map without coming out of pocket every year. The really funny thing is that I got mine about 1.5 years ago and the maps were about 3 years old if not more. Now they even want money to update POI now. Which they probably charge the owner of a business to have his address and number available for the consumer that has this line of GPS available? Tom Tom should probably take a look at other brands like Garmin for instance and see why they are doing so much better in sales because there maps are better. But like any computer its always the software that make it or breaks it in this market.....

OR

you can get the updates from there web site here tom tom
select your tomtom and plug it in to pc and get the downloads for updates .

yuo may need to register your tomtom .

Posted on Nov 28, 2008

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  • 276 Answers

Create an account.
Then u update with the TT ONE New Edition software.
Then u close TT HOME program.
Then click the icon at the bottom right of the screen for safely removing devices and click to remove the TomTom.
Then the TT ONE will be updated itself and will get the maps back.

Posted on Nov 27, 2008

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  • 4,806 Answers

Did you reset the device first before you updated the maps?

Posted on Nov 27, 2008

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  • Lee Hodgson
    Lee Hodgson Nov 27, 2008

    follow these instuctions to reinstall the software and update your maps and streets etc:


    If you haven't already done so, please download and Install TomTom Home from http://www.tomtom.com/7602



    If you don’t have a full backup of your TomTom yet we advise you to make one
    before continuing with the steps in this email. You can make a backup by
    following the steps below:



    1. Reset your TomTom device: http://www.tomtom.com/6965 and connect
    it to your computer.

    2. Click on 'Backup and Restore -> Backup' in TomTom Home 2.0

    3. Enter a name for the backup and click [OK]

    • IMPORTANT: When the software is asking to delete parts from the backup click
    [NO]



    After the backup is made you
    delete the files from the root directory of the TomTom. Follow the steps below
    to do this:



    1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.


    2. Open My Computer in Windows,
    or Finder in Macintosh from your desktop
    and turn on your TomTom device.

    3. On your screen a new removable
    disk
    appears, this is your TomTom device, click on the disk
    to open it.

    4. You will see a list of folders and a list of loose files

    5. Delete all of the loose files. IMPORTANT: The folders with their content
    must NOT be deleted.

    5. Close the window when all files are deleted by clicking on the [x].



    Next we will reinstall the application via TomTom HOME.



    1. Start TomTom HOME on your computer

    • TomTom Home should automatically check for updates and prompt you to install
    them, if not:-

    2. Click on 'Update my device'. If you get the message 'No Items Available', or
    there is not an application to download, click on 'Add Maps, Traffic, Voices
    etc -> Items on my computer', select the application and click on 'Add'.

    3. Select the Application update.

    4. Click on 'Device -> Disconnect Device', then turn off your device when it
    is done installing and disconnect it from your computer.

    5. On a PC, in the System
    Tray by the computer clock, click on the 'Safely Remove Hardware' icon and
    disconnect the TomTom also in this way.



    When switching on the device it should boot as normal again.


    Hope this helps




    regards


  • Lee Hodgson
    Lee Hodgson Dec 01, 2008

    a proper update will do

  • Lee Hodgson
    Lee Hodgson Dec 01, 2008

    Ok Bryan, go to the Tomtom Uk website here:
    http://www.tomtom.com/services/



    and try to reinstall the software again


    hope this helps this time 


    kind regards

  • Lee Hodgson
    Lee Hodgson Dec 01, 2008

    If you still don't get any joy Bryan go here:  http://uk.support.tomtom.com/cgi-bin/tom...



    you will have to create a free account and them you can request the correct info you need


    regards again

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Try putting all your old stuff back, switch on and if everything is ok delete just the map through explorer and copy just the new map to your card don't go through home. I am pretty sure everything should then be ok. I have found if you copy an old map to a card with a new firmware it will come up with no map found but have never had it with a new map....


Here is one mre query solved :)

Today I copied the backup which I made before installing the new map to a new sd card directly via card reader,then put it into the gps,hold the start button,after five seconds,guess what?It worked!!!Then I did the same thing to the original tomtom sd card,no problem either ever since!There's only one small problem when I first deplug the gps to the computer after the backup was copied,the gps just couldn't be turned off,actually it starts automatically right after I turned it off,I then switched the sd card and problem solved.
My god,I was so excited...after being so desperate though,cuz I started believing it'd be never possible to reach tomtom custom service...
Thank you so much guys!!!really appreciated!!! ......... I HOPE THIS WLD WORK, unless hard reset. I will let u knw hw to reset it :) I hope i have answered ur question.If ur satisfied, u may select "Fixya" as this is the only way i wld be paid for my services. Take Care.

Posted on Nov 27, 2008

  • taran_2005
    taran_2005 Nov 27, 2008

    Solution:
    1. Connect to your PC via the USB cable. Turn on the ONE LE. Select Yes to connect to your computer.

    2. If TomTom Home is running, Exit. Your unit will still be connected as a USB device. (When I say Exit, I mean to be sure the program is not running in the System Tray of the lower right corner of your screen. If it is, right-click and choose Exit).

    3. Open My Computer or Windows Explorer. Look for the mapped drive which is your TomTom. In my case, it is Drive letter I:. It will also likely have a red TomTom icon. (Make note of the drive letter for later)

    4. Right-click on this drive and choose Properties. Choose the Tools Tab on the pop up window. The first section is Error-checking (in Windows XP). Click the "Check Now..." button.

    In the next pop-up, check-mark "Automatically fix file-system errors", and then click the "Start" button. Wait for this to complete. It may or may not tell you that it fixed something.

    When this is finished, close all the popup windows, and also close My Computer (or Windows Explorer).

    5. In the System Tray (low-right), look for the Safely Remove Hardware icon. In Windows XP, it looks like a left-pointing green arrow above a gray rectangle. You may have to expand the System Tray with the << arrow to see this. Click it one time. Select the TomTom device by the drive letter (in my case, I, when it says "Safely remove USB mass storage device - drive I:.
    Once it says it is Safe to Remove, then disconnect your TomTom.

    6. Turn off your TomTom. With the end of a paper clip or similar (safety pin), press down on the recessed Reset button on the bottom of your TomTom. It's a little hole just big enough for the paper clip point. You should be able to feel the "click" when you press down.

    7. Turn on your TomTom. Give it time to start up. The "No Maps Found" problem will hopefully be gone for you too.

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  • 248 Answers

You need to update your map service at tomtom

http://www.tomtom.com/page/mapupdateservice

or copy and paste this to your add bar this has all anwers to map questions...

http://uk.support.tomtom.com/cgi-bin/tomtom_uk.cfg/php/enduser/std_alp.php?prod_lvl1=141&p_prods=141%2C179&p_cv=1.224&p_pv=1.141%3B2.179&cat_lvl1=224&cat_lvl2=&prod_lvl2=179&p_cats=224

Posted on Nov 27, 2008

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  • 291 Answers

Remove the SD card and then restart TomTom, this will  fix the problem. also try this options First of all connect your tomtom to your computer.
making sure your online,Go to log on.
if you’ve not created an account create one now.
If you’ve had to create an account restart tomtom home.


You should have the tomtom home screen in front of you,
Now even if tomtom home is showing you logged in, ignore
this click your email adderss in the top right hand side of the screen
and log in again and click continue.
Then click Device/disconnect device.
Now your tomtom will update itself and your maps will be restored 

Posted on Nov 25, 2008

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You might have to get an update from the tom tom home website so that the unit can use the maps. The maps may be for a later update and can not be used with the old software.

Posted on Nov 25, 2008

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Hi and welcome to FixYa,

Initially, may I ask if you have tried a reset? Remove the SD memory card, there would be a pin hole within the immediate area. With a straightened paperclip, press on the hidden button. It may take some doing to actually hit the button. The power on light should blink if done right. If that does not work, try doing the same but likewise pressing on the power button. n some instances, it may be necessary to re-format the memory card and re-load the new maps. Of course it would be to your advantage to back-up all data.

Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Posted on Nov 25, 2008

  • Louie  Role
    Louie Role Dec 04, 2008

    Hi again,



    Any updates or developments so far?





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I think the map u r installing is not compatible with ur GPS, read the user manual and load specific map defined in it.

Posted on Nov 25, 2008

  • Muhammad Saeed
    Muhammad Saeed Nov 27, 2008

    put the maps at the location where the other maps are actually present in gps.

  • Muhammad Saeed
    Muhammad Saeed Dec 01, 2008

    You might try this: make a folder called 2577 in the root of your sdcard. Inside that folder you add an empty file called autorun.exe. I realise that this might sound strange. So, just make a file with any editor, save it and rename it to autorun.exe. That should work.


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Hi
first check network connection settings.it is better to take a firmware to your compatible device.

Posted on Nov 25, 2008

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HI,

1. Connect to your PC via the USB cable. Turn on the ONE LE. Select Yes to connect to your computer.

2. If TomTom Home is running, Exit. Your unit will still be connected as a USB device. (When I say Exit, I mean to be sure the program is not running in the System Tray of the lower right corner of your screen. If it is, right-click and choose Exit).

3. Open My Computer or Windows Explorer. Look for the mapped drive which is your TomTom. In my case, it is Drive letter I:. It will also likely have a red TomTom icon. (Make note of the drive letter for later)

4. Right-click on this drive and choose Properties. Choose the Tools Tab on the pop up window. The first section is Error-checking (in Windows XP). Click the "Check Now..." button.

In the next pop-up, check-mark "Automatically fix file-system errors", and then click the "Start" button. Wait for this to complete. It may or may not tell you that it fixed something.

When this is finished, close all the popup windows, and also close My Computer (or Windows Explorer).

5. In the System Tray (low-right), look for the Safely Remove Hardware icon. In Windows XP, it looks like a left-pointing green arrow above a gray rectangle. You may have to expand the System Tray with the << arrow to see this. Click it one time. Select the TomTom device by the drive letter when(it says "Safely remove USB mass storage device - drive I:.
Once it says it is Safe to Remove, then disconnect your TomTom.

6. Turn off your TomTom. With the end of a paper clip or similar (safety pin), press down on the recessed Reset button on the bottom of your TomTom. It's a little hole just big enough for the paper clip point. You should be able to feel the "click" when you press down.

7. Turn on your TomTom. Give it time to start up. The "No Maps Found" problem will hopefully be gone for you

Posted on Nov 25, 2008

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