19 Other Users Have The Same Problem - Continued
Comment by bawm49, posted on Jan 16, 2009
My situation is the same. The remote has no control over the operations. Use the power button on the side and it will turn on, if it chooses, for a few minutes. When I try to perform any operations on the menu, it turns off and I have to unplug it to get the power to reset. Most of the time, that doesn't even work. Dell's service center is so ridiculously expensive that it was cheaper for me to pruchase a LG. I would like to get the Dell fixed for another room, but not at the repair price Dell is looking for.
Comment by kevkelpe, posted on Oct 20, 2008
So, my TV wouldn't switch on for about two weeks with this same problem. If I held the power button, it would click once, and then after pushing the power button again, it would click like it was going to turn on... but nothing. Subsequent attempts to turn on the TV wouldn't even click at all, until I held it down for 5 seconds again, but again it would only click, not turn on.
About a month later, I tried to turn it on again and it clicked right on. So, for the next few months I just didn't turn it off. I let it go to sleep mode instead. Unfortunately, about a month ago, my friend turned it off not knowing of my issues with it. And now it won't turn back on. :( Grrr. Has anyone gotten a repaired or new TV by calling the number on the Dell Community web (http://www.dellcommunity.com/supportforums/board/message?board.id=si_hmtheatre&thread.id=2509)?
kevin in Idaho
Comment by JulietCharly, posted on Sep 29, 2008
I just got off the phone with Dell's customer service. Of course, I was on hold for nearly 20 minutes. After giving all the pertinent information regarding my Dell 26"LCD/TV, the operator (in very broken english, I might add) guided me thru all the troubleshooting steps I had done already.
She tried pulling the old "contact your cable company" line, but I told her the cable is fine cause it's also plugged into a second tv. She then tried to explain that since it was out of warranty it could not be replaced. I didn't leave it at that and began to explain how Dell sold me a defective product and that I have had LCD monitors and TVs last longer than 2 years and how it was unfair for a loyal customer to be treated in this way. She then tried to send me off to another tech support service, but the only difference is that they were gonna charge me. I said 'No' and then asked for her supervisor.
He tried to give the same line about 'out of warranty' and I told him that this is not an uncommon problem and that if he goggled 'Dell 26" TV not powering up', he'd see that there are a lot of consumers out there with the same problem as me.
He then said, "Oh but the problem you speak of is with the 2600 series model not yours, yours is the 2607C." I replied, without hesitation, "But it is still part of the same series, is it not? And it looks like the same problem was overlooked when they made the one I bought."
After that he said that he would forward this incident to someone of a 'higher' authority and that I should expect a call within 72 hours. Hopefully this will definitely replace my unit.
Comment by Guest, posted on Sep 23, 2008
Hi there, I posted on 10th September2008 with exactly the same problem, thanks to this site I have now been in touch with Dell TV support in the UK, phone number (0844) 338 1200. My replacement 37" yes I did say 37" not a 26" arrived today. No questions asked - Brilliant service from Dell ( and pleasantly supprised). My orgiginal was just 2 months under two years.
Having said that, I had email the main support which is in india and they have refused to replace saying well, thinks break ! - I am still persuing this line just to see what happens ;-)
I hope this helps others.
Guest
Comment by Guest, posted on Sep 10, 2008
I'm so glad i came across this web site, I thought i was going mad. I live next door to an electricity pylon which wont let me have wireless broadband and often interferres with the TV signal. I run a digital sender up three floors so i can get sky in the loft. Last week i pressed the On button and it just clicked. I noticed as i pressed the remote the digital sender box receiver light flickered. So unplugged the tv and digital sender box, plugged TV back in, left it 10 mins and hay presto. BUT today, NOTHING, i cant turn it on at all, my tv is prob 3 year old by now, not good enough for this to happen ! I'll be on to Dell first think in the morning.
Comment by njrzdevil, posted on Jul 29, 2008
push power button and it just clicks it has been unused for about 6 months unplugged
Comment by heyhot, posted on May 23, 2008
same issue ...
T.V. was given to me by the family of a recently deceased close friend...apparently the name of the friend is not the same as the original purchaser or on the service tag #
Dell said if i knew the name they might repair even though it was out of warranty but... I have no idea who's name is on the invoice... Dell although did offer to replace the T.V. for a cost to me of $ 800.00 or more ...
the original cost was much less than that and also i could buy another of greater value for that amount , one w/no issues....
in addition , i have been trying to have a repair person fix it for me BUT,
they declined stating that they were having problems obtaining parts from Dell and experience far too much hassle from Dell . so declined to repair it
Comment by namaste1959, posted on May 23, 2008
yes I have the same problem and dell is from hell in my eyes
Comment by ickybod, posted on Mar 16, 2008
I have the same problem as every one else it seems. Sometimes after shutting it off I have to wait at least overnite for it to come back on. My only solution has been put it in standby and leave it on all the time. Of course power outages have got me a couple times on that.
Comment by Guest, posted on Mar 11, 2008
Won't power up. Tried everything, including holding switch on for five seconds. Please Help!
Comment by MalcMc, posted on Feb 23, 2008
I have exactly the same power problem with a Dell W2600. It is incredible that Dell can get away with not being responsible for such a known problem. Does anybody know of any TV repair services in the UK - south if poss - that are capable of repairing the problem?
MalcMc
Comment by bmwbarbee, posted on Feb 19, 2008
I bought this TV and had it for only 3 months before it stopped working. I can't get it to power on at all. Dell could not help me saying they do not release the schematics for the TV so I can't even find someone to work on it! If anyone knows how to fix this thing I would appreciate it! Otherwise it's expensive garbage!
Comment by Guest, posted on Jan 18, 2008
REPLACED!!! I have the same problem, we own 2 of them. One was replaced last year with this issue. The second one started the same issue. I called Dell and they are replacing both. Today 1.17.08 they are totally out of warranty.
Comment by Sedman, posted on Jan 04, 2008
Owner of Dell w2600 LCD TV.
Once it's powered off, I have to wait hours and some times overnight before it will power on again. My Tech Guy said that it's the Main Digital Board that needs replacing and he can not get the parts from Dell. Do you know of anyone who would sell Part #w2600 (main digital board)?
Dell Expert
