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My resolutin is only 12 something canI raise it

It keeps going off line and shutting down

1 Answer

General Systems Consulting

Master 5,051 Answers
Posted on May 24, 2012

General Systems Consulting

Master

Joined: Jan 03, 2008

Answers

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Helped

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Sounds like you have a virus or infection. Boot the system in Safe Mode.

Maybe you have a virus or infection that is shutting you down if it is not running hot and you are allowed to work on the computer for a while before it shuts down. Boot the System in Safe Mode and see if it shuts down.

Turn off the computer, then hit the power button to turn it back on and immediately start hitting the F8 key repeatedly until you see SAFE MODE. Take the Safe Mode With Networking option (this will give you internet connectivity) and let it boot up. Safe Mode will look different to you, the screen will be darker and the icons bigger, this is normal. Download and install MalwareBytes and run a Quick Scan.

Go to www.google.com and in the search box type: "Download cnet Malwarebytes" (without the quotes). Download and install malwarebytes from the sites download.cnet/malwarebytes. When the site opens up click on the Green Download button on the left. Do not click the Red Download button, that's junk. When it finishes installing the Gui Interface will open up with an offer to Accept a Trial Version or Decline. CLICK DECLINE you want the totally free version. Run a QUICK SCAN. As it scans, if it finds infections the number will be in red. When it finishes scanning, click SHOW RESULTS. A notepad text document will open up showing you the results. You can close the text document and go back to the Gui Interface where you will click REMOVE SELECTED RESULTS. The objects will already be selected for you. When it finishes removing the objects click ok and it will sometimes reboot your machine.

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