Question about HP Officejet J5780 All-In-One InkJet Printer

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Can not print anything and looks like printer isn't listed

I had to unplug my printer for a few moments since I did a little rearranging of my desk. I plugged it back in and immediately started using my computer which I wanted to print something and nothing happened. A little box popped up stating "No HP Devices have been detected." Under Programs, I found HP, clicked it but my printer model did not show up. I put the disk in and tried to "add a new printer" (though it's the same printer I've been using all along), and I still can't print anything. It seems like I have to start all over which I've tried but to no avail. Can you please help me? Thank you so much!

Merlen.

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  • mctb13 Nov 25, 2008

    I really would like free assistance. I am still looking for employment. When I click print, it says it's being sent to the printer. The printer is on but I don't hear any sound of printing. Please help. Just before I read your email to try your Premium Assistance Plan, it looked like I was successful in setting up a printer but when I tried doing a "test page" like it said to do, nothing happened.

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  • 236 Answers

I would suggest unplugging the printer, uninstalling the printer drivers.
Reboot, reinstall the drivers and then plug in the printer.

Posted on Dec 05, 2008

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Posted on Jan 02, 2017

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