I have never had a telescope before but my son Will won one for raising money for JRDF (Juvenile Diabetes research Foundation). We found out Will had type 1 diabetes 1-27-2005. Anyway Will raised $15,142.00. He picked the Galileo Fs-102ctc for his prize. The probelm I am having is that there seems to be a lot of play where the counter weight and telescope attach. It just doesn't seem very steady. It has about one eighth inch play in it. Is that normal. Thanks for any help you can offer me.
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Remove the 3 screws holding the black cover on the mounting arm. Gently tighten the lock nut until you achieve the required resistance but not too much that motor won't function. I found less that 1/8th of a turn was enough.
Commonly available astronomical telescope eyepieces are 1.25 inches in outside diameter. If the eyepiece tube on your scope is that dimension (inside diameter) then you will have no trouble finding lots of them in various focal lengths on Amazon or eBay. However, there are lots of "toy" telescopes that use proprietary eyepieces of smaller sizes, and these would be harder to get hold of.
No sorry. This is just about the worst telescope you can buy. We get more complaints on that brand than just about any other. You might find something at a well stocks hardware store that you can use to fix it???
But why even try to fix it. Buy your son this telescope instead. http://www.telescope.com/control/product/~category_id=classicdobs/~pcategory=dobsonians/~product_id=09804
and read this web site and my TIPS on my profile page. http://www.texasastro.org/telescope.php
My list of things to check would include: 1) Batteries - they usually fail whenever the temperature drops. And that does happen outside as you are viewing. They appear fine when tested by a voltmeter, but fail when any actual "load" is placed on them. If you have an adapter which plugs into the mains, I would go with that instead. 2) Cables - they can become frayed and "open" with wear. Connectors (especially the RJ-xx telephone type) are notorious for maintaining good reliable contact. 3) Proper placement of connectors - ie Know your telescope; read the manual. No manual (?) then check the labels/function and fit of all jacks/connectors BEFORE APPLYING POWER. In case this step has already been skipped, check for blown fuse(s) which may save your investment. 4) The computer requires some basic information about your location and local time before it can begin to determine which objects may be available for viewing. Again, this will require some reading of the manual. Your information needs to be only somewhat accurate (within a county for position, and a few minutes for the time). 5) Get help from a local amateur - Learn to use the telescope without the computer. Your optics do not depend on the computer to give you pleasant enjoyable hours of viewing. Finding objects in the telescope without the computer is challenge enough. Adding the extra burden of learning how the computer works can be frustrating. Once the un-computerized telescope becomes familiar, then tackle the computer.
I know, you've already tried all of these! I hope you are enjoying Saturn by now!