I was having the same issue with premium paper. It wouldn't take it, but it did okay with paper of less quality because it was rougher. Here is my solution.
Unplug your printer and remove the paper feeder tray. Flip the printer on its side and underneath, you will see a rubber piece that feeds the paper through the machine. Wipe it down thoroughly with rubbing alcohol on a cotton disc or ball. You should get a bunch of brownish grime coming off on the little rubber dealy. Blow dry, plug in, and you're good to go. Just did big print job to test. Good luck!
Thanks efrankparr, that was helpful. I found that to get both sides of the pickup rubber roller clean I had to open the back door too.
You can unclip the holder with the rubber paper collector. I turned it to an unused part of the rubber band and added a thin layer of card under the rubber to give it more traction. Hope this helps
There must be an obstruction in the paper path, pls see underneath the printer platform or inside your printer
cheers
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just stopped loading the paper... the feed tray doesn't go up and down like it used to..
Half way through a print job, just stopped feeding paper. No obstruction nothing. I've taken out toner assembly, opened rear door, can't see anything unusual. I did notice a few months ago that I couldn't run the paper tray till it was empty. It always needed at least 20 or so pages in the tray pick up.
Yep, the printer warms up alright adn 'check things out' then it tries to pull in the paper and gives up. It's almost like the little rubber bit is no longer able to grip the paper but I can't fugure out how to crack the damn thing open and fix it.
I just bought the dam printer and it wont feed the paper......
I have the same problem. Worked great for a time, but now i can't print anything and it's just worthless.
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