I had it fixed about a year ago, have been using it for about three months. Same problem as before - steam stops and water light flashes telling me to ventilate. I ventilate but the steam still runs out about 30 seconds after starting. There is plenty of water in the resevoir. I have a feeling it is some sort of valve or regulator, but I haven't a clue about the innards of this thing. No one in San Diego can work on it, and it costs a small fortune to ship it to the northwest.
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Re: Solis Palazzo Steam problem
Hi Sounds like your flow meter is restricted with the usual chip of bean. The flow meter spins when the pump is moving water. There is a small opening in the intake side of the flow meter and this creates a jet of water that spins the flow meter. When the flow meter is spinning the machine is happy, but when the intake gets restricted the water doesn't spin the flow meter and the machine says ventilate. It wants the flow meter to spin and be happy. You could possibly fix it your self if your handy, other wise let the pros do it.
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Descaling the Palazzo: The Palazzo is programmed to descale the boilers on its own, when set in the correct mode. You program the machine to descale it's self, do the following. With the machine turned on, push and hold the left 2 buttons (clean and pre-ground). This should light the top right red indicator light. Mix your descaling crystals in 32 to 48 oz in your water tank. Stir until they are completely dissolved in the water. Next, have a container that can handle about 2 quarts of water under the steam wand, or have the machine positioned next to a sink. Next open the steam knob on the right side of the machine. You should hear the pump turn on and pump about 2 to 3 oz's. of water through the wand into the container. The pump should turn off and there will be a wait of about 2 minutes. The pump should turn on again and more water will come out. It will do this until it has completely drained the water tank. Do not interrupt this cycle until the machine has stopped on its own. When it does stop, all lights on the bottom will flash. Rinse out the water tank and refill with fresh water. Place the water tank on the machine again, and then close, and then open the steam knob again and let the water just flow through the boilers until it is emptied by the machine. Don't turn off anything until the machine stops on its own. This will clear the descale light. Refill the water tank again with fresh water and your ready to go.
Hi Sounds like you might have spilled some descaling solution on top of the machine. It might have gotten down into the board and is shorting the circuits. I have seen this before. The board might be salvageable but needs to done professionally. You could be leaking internally and shorting the board.
Hi If your water valve is cream or black colored, you need a new manifold. They will get hair line cracks if you steam, but don't cool them down after steaming by running cold water through them. If you have one of the new brass(silver) manifolds it could be your O-rings but i doubt it.