Question about Sanyo DVW-5000 DVD Player/VCR

3 Answers

DVD Eject tray stuck

The disk tray won't open. There is no disk stuck in there. When I press the eject button, the words "load disk" light up and I can hear the tray trying to eject, but it never does. Then it will say "no disk" after a few seconds and not do anything else.

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  • Lynne Moody Jan 03, 2007

    Thanks for your reply.
    A few minutes after I posted that, it opened!
    :)

  • Anonymous Nov 21, 2007

    I have an Ilo DVD player and the tray will not open.

    It tries when I push the open button but no luck.

    Is there hope.

    Thanks

    Dave

  • jerry4208 Jan 05, 2008

    Same problem, tray stuck won't open. Call Sanyo and was told to unplug the unit for one hour to reset the unit, plug it back in and try to open the tray again and if that did not work to get a new unit. "Resetting" the unit did not work.

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Your problem is more than likely mechanical. There is a belt that makes connection between the motor and the loading mechanism. Take the unit apart. Remove the belt it is probably in the front. Clean the belt and pullies with denatured alcohol. reassemble. The best solution is to replace the belt but this may get you working till you get one. Belt sources http://www.mcmelectronics.com/

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Posted on May 15, 2008

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Honestly, there is not much hope on this one. I read your posting and did not want to ignore it. Is this a new unit, recently purchased? If it is, try returning it to the local store for a refund or exchange. Most stores have a 14 day return or exchange policy on their electronic equipment. Please review the back of your receipt to find out the window for returns. If it has been more than 14 days and you are within 1 year of the purchase, you can contact the manufacturer to have the unit repaired under warranty. The tray is composed of rounded geared teeth devices that come in contact with each other to open and close the tray. These are held together by an elastic band, if this band is out of place then that would make sense if your device fails to open or close. This unit needs to be repaired by a professional as new parts are required... Best of Luck!

Posted on Jan 03, 2007

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I've had the same problem for some time. I have found that if you insert a VHS tape on the cassette side, insert then eject, and then switch back to the DVD player the DVD door usually opens right away. Not sure what if any corrolation there is between the two sides of the player but it's worked for me.

Cheers...Tom from South Central Wisconsin

Posted on Nov 29, 2007

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The disc tray does not eject when the OPEN/CLOSE button is pressed. Solution
sp.gif sp.gif Follow the steps below to troubleshoot this issue.
    IMPORTANT: The disc tray will not open while a disc is loading; this is normal operation. If this is the case, wait until the disc is finished loading before pressing the OPEN/CLOSE button to open the disc tray.
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  4. If the disc tray still does not open and a disc is stuck inside, follow the steps below to force the disc tray to eject:
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