Question about Omron Hj 720ITC Advanced Pocket Pedometer
Using the Omron Health Management software, attempted "Download Data"
Starts the "Receiving Data" but quickly cancels.
This has been working for the last 2 months so this is a new problem.
Nathan Price says:
I had the same download problem, and after fiddling with the pedometer
for a couple of hours I figured out the basis of the problem and was
able to fix it. Being a software engineer, I figured that since it
copies each day's data to memory once the clock clicks over to 12 AM,
there must have been one day somewhere that had corrupt data. The
download would always reach a certain percentage and then fail and as
more days were saved, the percentage went up slowly. Unfortunately,
Omron does not provide a mechanism to clear the internal memory inside
the pedometer, which it really needs to do. The reset button on the
back does NOT do this. The software on the computer has nothing to do
with this problem. It is completely internal to the pedometer itself.
In any case, to fix the problem, I just started setting the clock to
11:59 PM, waiting a minute and doing this quite a few times until the
corrupt day's data was pushed out of memory. It holds 42 days, so
eventually the data will be erased. Well, it fixed the problem! Of
course, when the download finally worked the data was all screwed up.
Then I just exported all the data to CSV, opened it up in a text editor
and fixed the screwed up days, then re-imported the CSV file using the
Unfortunately, this whole process takes patience and a good knowledge of computers and software. Shame on Omron for not making it more user-friendly and providing a button to clear the memory or enabling the software to skip over and delete corrupt data. But hey, that's what you get for $30, software developed in India.
Posted on Mar 10, 2009
Uninstall and reinstall the software on your PC
Posted on Dec 09, 2008
Press ad hold set for 3 seconds. Then press and hold mem and mode until Clr appears on the screen. The pedometer is now reset with no corrupt data :)
Posted on Jan 19, 2015
Same problem, not being able to transfer data. The problem occurred about 19 months of daily use. The solution suggested by Nathan Price worked.
Posted on Nov 11, 2010
Thanks to fixya and Nathan for the solution - resetting the clock to 11:59 a few times worked! I had hooked up the unit earlier today and realized there wasn't any data for the past 30 days! :(
This did the trick. Thank you!!!
Posted on Sep 03, 2009
This solution worked for me also. Thanks Nathan for the idea. As you said process pushed out data until it got rid of the corrupt day. This causes the most recent days to appear to have no activity. I suspect the way the date is determined has moved the most current data back several days. I will not be trying to figure out how many days need to be move to correct the dates in the CSV file.
Posted on Jan 01, 2014
a 6ya Expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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