This might be a really stupid suggestion so please don't rate me badly or anything. Check how loose the battery is. That could be the problem. If that dosn't work, maybe it's the battery itself. If that dosn't work, don't return it right away because it might be a very minor problem. Sorry if it dosn't work.
Hope it works
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Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware. Wizard.