Question about HP Photosmart C5180 All-In-One InkJet Printer

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Can't print custom envelope on HP Photosmart 7280

I cannot get my custom sized envelopes to print on HP Photosmart 7280 ..keep getting error "paper size or type is incorrect'

I read your solution .. i.e. save custon under separate name but also can't find that option on Word program.

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  • pv1010 Dec 08, 2008

    I can't print my custom envelope from my HP C6380. I added the envelope size as a custom size for printing, but I still get a paper mismatch error message.

  • Anonymous Dec 10, 2008

    I have an HP C5140, and I am having the same problem. I cannot print on custom size envelopes

  • Anonymous Apr 25, 2009

    Thanks I finally got my envelopes printed!

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OK, to make this clearer, I had the same problem on my HP C7180. It seems to be rampant throughout their Multifunction printers.

My Fix, combining several others:

1. Go to Printers and Faxes on your Start Menu. In the Printers window, select Server Properties from the File menu. Use the Forms tab of the Print Server Properties dialog box to view printer forms. You may also see lots of forms that you wish your printer could see, but don't worry, it'll see the one you create now. And be sure when you create your form that you use the narrower dimension for the width and the longer dimension for the height. Usually for envelopes you will print in landscape mode.
2. Select the Create A New Form check box.
3. Enter a new name for the Form in the Form Description For field.
4. Use the fields in the Measurements area to set the paper size and margins. *Use the narrower dimension for the width and the longer dimension for the height*.
5. Choose the Save Form button to save the form. The Save Form button only gets pick-able when you type in a different name than what's there already.

Now go to your document program, such as Word. Make sure the window for the document you want to print is the active window. Select File/Page Setup..., Paper Size Tab, and there select the form you just created from the dropdown list

Still in your document program, select File/Print... then Properties. Select the Features tab, which may be differently named. Under Resizing Options/Size dropdown, select More... and there you'll find your newly created form down at the bottom, under Custom. Pick it.

If you're printing envelopes or other things where the way you view it it's wider side-to-side than it is tall, be sure and select "landscape" in both "page setup..." on your document program and in File/Print.../Properties/Features?Basic Options.

When I did all this methodically, I was able to print my Christmas envelopes. Yay!


Posted on Dec 18, 2008

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I had the same problem, until I found this. Once you follow these instructions, print in LANDSCAPE, not portrait. I was printing 8.75inX5.75in envelopes. If I claimed the WIDTH was 5.75 and the HEIGHT was 8.75, my photosmart could do it. If I had it the other way? It gave the same error of custom paper size in incorrect.

  1. In the Name field enter the name to be given to the custom paper size. For example 127 mm x 394 mm (5 in. x 10 in.)
  2. In the Width field enter the width of the custom paper size.

    NOTE: The width should always be the short edge of the paper. For example, if the custom size is 127 mm by 394 mm (5 inches by 10 inches), the width must be set to 127 mm (5 inches) regardless of the orientation of the document or the feed method on the printer.

  3. In the Height field enter the height of the custom paper size.

    NOTE: The height should always be the long edge of the paper. For example, if the custom size is 127 mm by 394 mm (5 inches by 10 inches), the height must be set to 394 mm (10 inches) regardless of the orientation of the document or the feed method on the printer.

Posted on Dec 15, 2008

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