Question about LG enV VX9900 Cellular Phone

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Front keys will not work on my lg env2

How can i safely remove the top cover?

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  • karategirl87 Nov 26, 2008

    today the "ok" button and the 0 button wont work in my phone. i havent dropped it or gotten anything on it but i dont know what is wrong.

  • Anonymous Dec 12, 2008

    Ok button does not work either

  • jetm1969 Jan 09, 2009

    My OK button and 0 buttons don't work

  • Anonymous Jan 10, 2009

    yeah my 789 and send doesnt work

  • disney_freak Jan 19, 2009

    my ok button doesn't work, neither do my #, 0, and * keys

  • tg_618 Jan 21, 2009

    my 0, ok, #, & * buttons do not work... the env2 stinks. i have been throught 5 now!

  • Anonymous Jan 25, 2009

    Just picked up my 3rd Env2 in two months...same issues every time. Buttons on the exterior keep failing and also the charge ports fail.

  • Anonymous Feb 05, 2009

    when i first got my env2 my interior down button wasn't working. it fixed itself now the space button isnt consistant.

  • Anonymous Feb 06, 2009

    My OK and SEND buttons doesn't work, nor does the bottom row on the exterior. My SEND and OK buttoms work every so often though...Kind of annoying.

  • Anonymous Feb 10, 2009

    yeah im going on my 6th like tomorrow. i love love love my phone i just truely wish it would just work, its ********!

  • Anonymous Feb 15, 2009

    i have the same problem! i have the env2 as a replacement from the enV, and i'm on my second one with the same problems.

  • Anonymous Feb 15, 2009

    my ok button wont work at all and sometimes the 7 8 9 wont work either! agh! its so annoying because i cant use the front at all.

  • Anonymous Feb 16, 2009

    my ok as well as the bottom row of buttons do not work on a consistant basis

    they seem to only work when they feel like, very annoying


  • Anonymous Feb 19, 2009

    i want to use my buttons !!! it doesn't work for me either.. and my warrenty ran out, i don't know what to do

  • blueoceansum Mar 01, 2009

    on my enV2 the 7 8 9 and send key dont work! this is my second one! the first one turned on and off on its own! then it started to call random numbers and send random text messages. I am so sick of this phone. i love the key board but i dont know what to do with it.. i want to get a new phone..stupid 2 year plan

  • sal_amander Mar 05, 2009

    I got my enV2 back in September I think. It worked for a little while, but a month or two ago, my front OK button doesn't work so I can't do anything from the front. (This makes texting in school harder. Haha) But it is rather annoying...

  • Anonymous Mar 05, 2009

    my stupid buttons on the inside of my phone wont work - I've had the phone 2 weeks!!

  • Anonymous Mar 06, 2009

    will the one year warrenty cover a new one even if i didnt get the extended warrenty?

  • Anonymous Mar 09, 2009

    The ok button and the bottome 2 rows of bottons dont work. what should i do?

  • Anonymous Mar 16, 2009

    yep, mine just did the same thing. appearantly lg has released a second generation that looks the exact same but is built better on the inside to prevent future problems

  • Anonymous Mar 17, 2009

    At first it was just my 7,8,9 keys on the outside that did not work and now the only thinng that works is my 1,2,3 keys. I love the phone but this sucks!

  • Anonymous Mar 31, 2009

    this is so dumb! mine did the same thing and now my 0 button and my OK button wont work! i love this phone but i hate it at the same time! does anyone know how to fix it...?

  • c2obe Mar 31, 2009

    I had the same problems. My ok button, and the *, 0, #(bottom row) and the 7,8,9(2nd to bottom row) buttons stopped working. After my 3rd replacement phone, they let me upgrade to the voyager. Great phone!!!

  • Anonymous Apr 02, 2009

    my ok button and the star 0 and ound wont work either

  • Anonymous Apr 03, 2009

    i got my enV2 in like november and everything was working great and now my OK button and my * 0 # arnt working and its reallly annoying me .. i dont know if i should bring it back and get a new one or just deal with it ..

  • Anonymous Apr 07, 2009

    have the same problem.. ok button stopped working and the send button eventually stopped also. verizon shipped me what they said was a "new" env2 and i open the box and find a refurbished phone..

  • Anonymous Apr 08, 2009

    I have had 2 enV twos and they both had a broken OK button. if this keeps happening why do they make this weird phone

  • Anonymous Apr 11, 2009

    this is my 5th env2..im really getting annoyed. my ok, send, end, *, 0, and # stopped working.

  • Anonymous Apr 12, 2009

    i have had 4 env2's and all have done the same.

  • Anonymous Apr 12, 2009

    mine does the same thing too. i hate it! i am on my 3rd one.. and my ok button jus stopped working yesterday!

  • Anonymous Apr 15, 2009

    Mine does that too! it works off and on.

  • Bryguy96 Apr 16, 2009

    I have the same exact problem. #, 0, *, OK & Send keys on the front of the phone don't work reliably. #, 0 and * keys never work anymore, while the OK button works only about 25% of the time. The Send button only works about 50% of the time. My sister has had the same phone for 6 months longer than me and she isn't having this issue. Maybe I'll swap phones with her while she's asleep. ;^)

  • Anonymous Apr 19, 2009

    on my env2 my ok key doesnt work, and neither does my pound key or my 0 or star key

  • Anonymous Apr 29, 2009

    I bought the enV2 with my 2 year upgrade and loved it for about a month! Afer that about 50% of the time that i try to use the Mobile IM it stops working and the screen turns all weird with white and black lines all over it so I have to take the battery out. I also have the problem where my ok button doesnt work about 50% of the time. Any fix's?!?!?!?!

  • Anonymous May 05, 2009

    o my god i use to love this phone now the ezact same thing is happening to me the ok buttun and the 0 and pound button dont work! can u guys recommend any other good phones besides the voyager i dont like its size:(

  • Anonymous May 07, 2009

    my front OK botten does not work on my env2 and its only 3 months old

  • Anonymous May 17, 2009

    the ok, 9, *, 0, and # keys don't work on my env2

  • Anonymous May 18, 2009

    ok button does not work

  • Anonymous May 19, 2009

    This is my 7th env2 in about a year. The front keys havent worked and now this one turns off on its own. Lucky number 8...........hopefully.



  • Anonymous May 20, 2009

    omg! my phone does this too and its my second env2 they stink i hate them!! lol idk what hels tho because on mine ive tried everything!



  • Anonymous May 23, 2009

    me too! my ok # * and 0 button wont work! help!

  • Anonymous May 24, 2009

    NONE of my front keys work...except for the end button.

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25 Answers

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Well the reason that they stop qorking is because when you open your phone up all the way, it tears something in your phone. to get it to work. hold down the okay button. open the phone while you are still holding the okay button, then close it back and release the okay button. it is not a permenant fix but it works for a little while :)

Posted on Aug 09, 2009

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Hold the volume rocker down and click the * key a couple times. I did it by accident and it worked. It might just be my luck but my phone had the ok button and the bottom row of button broken for 2 months and this some how fixed it.

Posted on Sep 03, 2009

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My ok button, * and 0 weren't working. but i tried the one piece of advice on here and it worked.
simply hold down okay, open the phone, keep holding down ok and then close the phone. ok, * and 0 should work. you might to keep doing it but it does work

Posted on Aug 11, 2009

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My buttons: OK, *, 0, and # do not work intermittently.

There is no real solution to this problem. Return your phone and get a new one.

Alternatively, there sort of is a workaround: If you hold a key that does not work, then press a working button (while still holding the broken key), it will act as if the two keys were pressed. For example, if you want to use the broken OK key: hold OK then tap 2 and it will think you pressed OK then 2. There is no way to work around having to press an extra key.

Posted on May 23, 2009

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Remove the battery. hold down the power button for 15 seconds and release. this empties the remaining battery life from the phone. replace the battery and turn the phone on. this should remedy ur problem. this will be required every 1 to 2 months.

Posted on Apr 11, 2009

  • Melinda Nov 23, 2011

    This did not work for my phone.

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What you do is... gently open the phone halfway. then, try the ok buttons. after this,since it wont work you ever so gracefully loft it into the nearest verizon salesmans head! lol

Posted on Feb 02, 2010

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Okay! i agree with the person that said to press their knuckle into it! lol... i was reading these.. and i read that one.. and i was like.. wow.. you have got to be kidding me. but i tried it.. and it WORKED! (:

Posted on Jun 15, 2009

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Ok take the pgone put your knuckle on the ok button until it work !!!!!!!!!!!!!!!!!!!!!!!

Posted on Jun 03, 2009

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You cant. all env2s front buttons will break. mine did!

Posted on Jan 22, 2009

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You don't want to remove the front cover, if the front keys aren't working, than you should bring it to your nearest Verizon Wireless store. If you are able to push them but they don't respond, than it's a hardware problem and they will send you a replacement only if you purchased the phone within less than 1 year. If the buttons cannot be pushed down, than you might have spilled something on it, but take it to the Verizon store to see what they can do. Much better than you taking it apart then no longer being able to use it.

Posted on Jul 07, 2009

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I had the same problem with the okay button. But all you have to do is press the okay button down as hard as you can, because its on "sticky key" and then it will work.

Posted on Aug 09, 2009

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Every Env2 I have had has had the same problem, except my phone is older than one year at this point so I can no longer exchange it. The OK, up, 4,5,6,7,8,9,0,*, and # keys do not work, nor did any of the above tips work.

Posted on Nov 04, 2009

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My env2 is doing the same thing. on my first phone the 789 and send button stopped working. then i got a new one; the same one kind; and the same buttons wont work. and also it keeps shutting its self off. and there is NO way im getting the same phone again bc its guunna do the exact same thing.

Posted on Jul 06, 2009

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I tried ALL of the strategies listed above and none of them worked! My OK,*,0,#,7,8,9,4,5,6,up, and SEND buttons don't work, so I can't use my phone like at all from the front. I got this phone about 4 months ago. This shouldn't be happening to a phone this new! I am definitely not getting this phone again...

Posted on Nov 17, 2009

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There is no resolving this issue. Removing the battery and inserting it again doesn't work. You just have to hope you have insurance on the phone or its not up and get a new one. Good luck to everyone with this issue!

Posted on May 01, 2009

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I have the same exact problem ..D:
i've gone through 4 different ones, all with the same issue.
they said no one ever complained of it and i was likeeee
"*********, verizon! bull ******* ****!"

Posted on Nov 07, 2009

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I have been having this problem as well! Also, my internal screen is just black all the time now. It used to just flash every second while the phone was flipped open, then it just completely shut off and now its always black. This is a problem on lg's side, i didnt do anything to the phone.

i also have this problem with the front buttons. the OK, 0, # buttons dont work. thats ******* bs

Posted on Aug 27, 2009

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My env2 did the exact same thing the OK button on the front doesn't work and neither does the *, 0, or #. If this is happening to more then one env2, verizon people should give us new phones! Since it's obviously not our fault! Oh and I also tried the knuckle thing, it worked for a second and then it stopped again!

Posted on Jun 16, 2009

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I have been having this problem as well! Also, my internal screen is just black all the time now. It used to just flash every second while the phone was flipped open, then it just completely shut off and now its always black. This is a problem on lg's side, i didnt do anything to the phone.

i also have this problem with the front buttons. the OK, 0, # buttons dont work. thats ******* ********. combined with the screen problem, i cant answer or receive texts half the time! im gonna be taking it to verizon in a couple days to get a replacement. i just tried the "holding OK and opening and closing the phone" method and that worked. thanks

Posted on Aug 27, 2009

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The volume rocker down while tapping the * button worked! thank you! so mad this this phone is giving so many people trouble, HELLO verizon...

Posted on Sep 22, 2009

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Same thing happened to my phone. Asked friends and same thing happened to them. The problem started when the OK button did not work. Then, it spread to SEND and the bottom 2 rows. =/

Posted on Jun 06, 2010

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I've also had the issue of the *, 0, # and OK buttons not working. None of the other solutions seemed to work. I found what has worked is if you apply a decent amount of pressure to the bottom row ( *,0,# ) it will allow all 4 buttons to be used. However once you open the phone and close it you will have to reapply this fix. A bit annoying, but dealable.

Posted on Sep 24, 2009

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What worked for me in the beginning is repeatedly pressing whatever button isnt working. But after awhile not even this works.

Posted on Dec 31, 2010

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I wish I knew how to solve this problem, Because my okay *0# buttons aren't working. And sometimes my phone will randomly turn off, And sometimes I can't hear anything on speaker phone. And my moms not doing anything about it cuz she's like "I could just let you use a crappy phone without a keyboard"

Posted on Nov 08, 2009

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The one about holding the ok button down while you open the phone works **** you have to do it every time you want to use the ok button

Posted on Dec 13, 2009

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This just happened to me last night. I FIXED IT!

The bottom half was working, the top keyboard was not working. The only button on the top that worked was the power key. Today, I got a screwdriver and took the whole entire thing apart. Start by removing the battery, then take out the 6 back screws. Gently pull the back apart - this will be tough, do it evenly around all sides instead of getting just one side and yanking or you might break it. two of the screws on the top are accessible readily, but the two near the hinge are only accessible once the back is apart. Take the front apart with these 4 screws. dry it out with a q-tip. There should be four more screws inside - take those apart and dry clean. Pull the face off and dry the large white plate that receives all the button action. I put it all back together and my buttons worked again. I didn't even feel like I did anything to fix it because it wasn't really wet inside, i think there was just a micro-dot of moisture on that white plate. I hope it works for you. I was so excited about mine that I got on here to tell others. But hey - I also prayed about it and God cares even about the little things!!!!! Now - I've got the battery out and am leaving it out for a couple of days just to make sure that its totally drive because any water in there could still damage the phone if there is a power source. GOOD LUCK!

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Lg env2 front keys not working


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