Recently i upgraded my E 250 and after that it gets stuck at the refresh database screen and if it does get past no songs show up i have checked to make sure songs where there and tried on different computers i also can not delete the songs. someone told me i should down grade it is this true and if so how do i do it . PLEASE HELP. Thanks
first, Create a blank file with filename "sansa.fmt", put the player to recovery mode this way = you have to enable the hold key then plug it to your computer while holding the record button. you may release it after you see 'welcome the recovery mode'.
Then drag-drop this file, the file will tell the device to format itself after you unplug it
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When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.
If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.
Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.
If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.
If you try to load too many songs onto the player initially, it may take up to an hour to get past Refresh database. Unfortunately, if you shut the player off while it is refreshing, it will more than likely ruin your player. Run the Sansa Recovery Tool or Update the Firmware on your Player as a workaround. Make sure the hold/lock switch isn't activated, just as a safeguard.
Go ahead and do this, in case the DB is corrupted:
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
I had a e260 and i thought i might share this with you. They got recalled, because ofa software malfunction. That might be what is wrong with yours, even though it's a different one it seemed to me like they were still getting the bugs out beause i upgraded to the e280 and i have to take it back too for software problems...
Try emailing SanDisk technical support team at:
And ask them for the Recovery Mode firmware upgrade (Also send them the problem the way you posted it here). They should send you a link to some firmware upgrade file.
You could also try calling them at: 1-866-726-3475
but an email should be sufficient because, from what I remember, it is just a link to file that you need to download.
I hope that helps...