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You might have ice building up on your evaporator coil. That ice serves as an insulator and prevents the internal freezer temps from going down to design parameters. The ice buildup is caused by the defrost mechanism not working - check the timer or the defrost heating element.
The excess frost in those areas is probably caused by leaky door gasket seals. They should be tight enough to hold a dollar bill securely all the way around.
A defrost problem would start on the coils behind the back cover inside the freezer and would also appear on the back wall before it did on the door edges.
ice cream is always the last to freeze and a temp of minus -10 degrees is usually required to get it to get hard. if you put the ice cream in the door it will be especially tough to freeze. a good thermometor is a good investment as you can observe the temps. usually ten degrees or 20 degrees is what they run. yes they do cycle on and off as long as they hold temps thats good. the outside of the freezer gets warm because the hot compressed refrigerant is spread through piping near its surface giving up its heat of compression . setting the stat to max will freeze the ice cream eventually but utility bill suffers . good luck