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Computer reads MP3 but won't install MTP device..so MP3 dont work

My computer will read my MP3 player, but only until I have to try and install the MTP device. I've got a Creative Zen Plus. It worked fine in my old computer and my mom's laptop. But since I got a new computer I haven't been able to fix the problem or be able to download the thing needed for my MP3...anyone help?? Please??

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  • Anonymous Nov 29, 2008

    mines a sansa fuze and ever since i restored my os my player wont even charge

  • Anonymous Dec 06, 2008

    yeah m8 same problem for me, my computer won't install any MTP devices and apparently theres nobody who knows a solution :(

  • Ults Dec 24, 2008

    i have got the same problem with my brand new Creative Zen Mozaic, my zen stone works fine, it says it can't install the MTP device....

  • zeagler606 Mar 27, 2009

    I have a Creative Zen V that worked fine with my computer for almost a year. About 2 months ago Media Player stopped recognizing it which means I can't put any new files on it!! It is being shown in device manager, but with an exclamation mark. I try to update it thru device manager and also when "new hardware found" screen pops up, but the computer says this MTP service is not installed. I have contacted Creative and eMachine about the problem. Have tried several things, like uninstalling the Zen, updating Media Player, doing a system restore, etc. I've read something about changing the registry but hesitant to try.

  • Anonymous Apr 05, 2009

    i have the same problem with my zen

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Same type of problem i used to work does not work at all now a my mate wants to put some things on it

Posted on Dec 01, 2009

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Computer (Windows XP) does not recognize the Coby MP-C7085 player


On the MP3 player, go to settings > system, put the USB mode to MSC, then reconnect to the computer, computer will read, the device is currently on MTP and your computer doesnt have driver so that is why its not recognizing.

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1 Answer

Hi, my pc don't read the mp34 audio player =( help!!!


Why is my mp3 and mp4 player not being detected by my computer when I connect it?

This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from http://support.microsoft.com/kb/939211.
- Run the hotfix.

For MAC users, see mp3 and mp4 player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.



SOLUTION 2 - Refresh the driver

STEP 1 - Connect the mp3 and mp4 player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

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STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
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2. Click Device Manager on the left pane.
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NOTE: mp3 and mp4 Players can connect to your computer in MSC or MTP mode. Exceptions are mp3 and mp4 Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for mp3 and mp4 Players when used with Windows OS.

The mp3 and mp4 player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.


STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

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1 Answer

Computer not reading


check to see if the media player has syncronization functions working and update drivers for MTP device as well as the media player. Check to make sure the hardware add indicates proper detection and not a yellow ? because it is only recognizing its usb.

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MTP stands for Media Transfer Protocol. If you did not run your installation CD BEFORE plugging the mp3 player into the computer, Windows XP and higher will read it as an MTP Device. As long as the player does not cause you problems, there is nothing wrong with your computer calling it that. If this is a problem: unplug the mp3 player from the computer, uninstall all software for that player, restart computer, reinstall allsoftware from installation CD, restart computer, then plug mp3 player into computer. Good luck!

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Only follow the advice I am about to give if you have read the company's website/manual and done troubleshooting with them first. This is complicated and is more of a last resort sort of thing:

Unplug the mp3 player, uninstall the MTP Device on your computer, and then replug the Mp3 player. Start --> Control Panel --> Printers and Other Hardware --> System --> Hardware --> Device Manager --> click on plus sign next to Windows Devices (wording varies from computer to computer - click on every plus sign if you can't find it) --> double-click on MTP Device --> Uninstall

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Same exact problem! Sorry I'm no help > My Sansa e250 has been working fine for about a year. No problems, I can charge and sync it. > Now all of a sudden I have a problem. > My PC does not see the Sansa. Why? > I enter recovery mode. I see: > Welcome to "Recovery mode" Please connect USB Cable. > I connect the usb cable AND NOTHING HAPPENS! > Yes I read all about recovery mode on the internet. I tried it in both MSC mode and MTP mode. > How can I get my computer to see the sansa? > If my PC can not detect the Sansa then I cant get a firmware update now can I?

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