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Look for a setting called Aspect Ratio. It will include options like 4:3, 16:9, Zoom 1, and Zoom 2. Then click through the options to select the correct one for your program. Usually older SD programs will use either 4:3 or Zoom 1, while HD programs will be set to 16x9 for Widescreen hi-def viewing. There should be a button on your remote labelled Aspect Ratio or Picture that can toggle through these image modes.
if you are using a cable box you must go to settings on your cable box and zoom out there is an option not sure where its located on which cable box your using . If the tv is hooked directly to the cable outlet itself its a menu option on your tv there is a zoom option and some remotes also have a zoom botton.
If the image is tall and thin, then you've likely got your TV set to widescreen mode when it's not a widescreen TV. In your TV's menu, there should be an option to change between widescreen and normal, or one called "Aspect Ratio" and it'll give options like 16:9 and 4:3, change that to 4:3 if that's the option it gives you.
Look at your remote or On-screen menus for ratio settings. The remote might say zoom or ratio. The menus will probably have it under video and then Aspect Ratio. You'll probably need to hit go through several settings to get to the correct ratio. (some choices are 4:3, 16:9, Full-screen - the best choice depends on the set and the source video)
I hope this helps.
Cindy Wells (my remote (slightly different TV) has the zoom just above mute so I hit the wrong button often.)
If you go to 4:3 mode and the picture is still cutoff then i would assume the tv has a problem with the horizontal or the pinchusion correction circuit . This would be the only two areas that would cause this problem . Check the format section of your menu to make sure it is not in zoom mode or otherwise if it is not then you have a problem with one of two above mentioned circuit problems . Good luck