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make sure you have a phone line plugged in correctly (into the in plug) and set the printer / fax to recieve auto. Do not pick up the phone while recieving the fax, If thei does not work, check your setting in the software.
Are you sharing your home phone line with your fax? If so, do you have a voicemail or an answering machine connected in the same line?
If you have an answering machine connected to the same
line as the fax, set the answering machine to answer incoming calls before the
printer does. Increase the number of rings by a factor of 3 over the answering
machine. For example, if the answering machine is set to pick up on 4 rings,
set the printer to pick up on 7 rings.
If you have a voicemail feature in the same line as the
fax, you may subscribe from your phone service provider for a distinctive ring
pattern feature. You can program your printer to have a distinctive ring
pattern and phone number for incoming faxes.
Is there a dial tone if you pick up the reciever ? Can you send faxes or use the machine to make a phone call ? If you can make calls or send faxes the machine probably needs to be set to the auto recieve mode so that it automatically answers when a fax is being recieved. If no dial tone you may have a loose connection to your phone jack.
If your telephone service offers ditictive rng you can order another number and your line will ring differently and you can set you G3 Fax to answer the distinctive ring and you regular call will be picked up by the answering machine.
The machine is set with the sleep mode as a default. The fax part can be changed to recieve a fax by pressing the fax mode button. Press it until it says Fax only, not F/T. F/T means Fax/Telephone. This mode would make it to where you have to pick up the reciever and press start when a fax comes in. The Fax only mode means it will pick up everytime a fax comes in automatically. Let me know if this was helpful. Please give my helping a rating. Thanks!
If all else fails try the manual mode:(Press Receive Mode to select
FAX ONLY, FAX/TEL,TAD:ANSWER MACH. orMANUAL.)
1 Pick up the handset while the phone is ringing.
2 Press Fax Start if you hear fax tones (beeps).
3 When the LCD shows RECEIVING, replace the handset.
(best used when you are expecting a fax and know that the incoming call is a fax)
If you are like most people you probably also have a phone with an answering machine or voicemail setup on your home phone. If this is the case you may want to set the reception made to TAD:ANSWER MACH.
Okay for starters, you need to check to see if that fax machine is automatically answering the phone when it rings. you can check to see if it is trying to recieve by call that phone number from another phone and listen if it answers and when it does, does it make a high pitched squelling sound that varies in pitch.
if it does then it should be working ok, if not then you must program your recieve mode to automatically answer.
you can also check to see if it's sending by doing the opposite: put a sheet of paper in the machine to fax and dial your cell phone or other number, when it rings pick it up and listen for the high pitch squeel, if it works then your fax is working properly.