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Not sure if this has been resolved for you. If it has not please email me the units serial number along with a copy of the dated sales receipt so that I can see what options I have for you. Please email me at askOnkyo@us.onkyo.com, Thanks, JT
The 2 front speakers need to be connected to 2 big banana plug/screw connection marked Speakers A and not the last 2 color coded Push in style connectors,I had the same issue and this was the fix.Look at the quick setup guide closely,I did not look at it close enuff also.
Check your speaker settings in Setup menu / Speaker Setup / Manual / Config (and then in this submenu also Equalizer). In Config, choose where should low frequency sound go - subwoofer and/or front speakers (if they are big enough). The settings are: Bass Out: SWFR/Front/Both. Also check Subwoofer phrase in SWFR Phase. Check settings of all speakers, they can be Large / Small / None. If small, frequencies lower than "Crossover" settings, will not be put on them.
Just go into your sat box setup menu and under setup system option select audio and make sure to go to the dolby digital option and turn it on. This feature is turned off by default from the factory. You will always get 2 channel sound unless that is on. Also remember to go to a hd channel as they are broadcast in surround sound and non hd channels are broadcast in 2 channel.
as described in the owners manual, set the microphone at the primary listening position at ear level, prop it up somehow, a camera tripod works well, plug the mic into the receiver front port, near and under volume dial, and follow instruction on the receivers screen.
i had the same problem when i tried to adjust speaker output levels, distance and equalizer manually without using audessy setup..so i reset everything to factory setting (0s)..and then ran audessy setup..reduce volume on your subwoofer to slightly above minimum(behind the subwoofer) before running the setup..once audessy setup is completed successfully..i started changing setup manually..changed speaker config for front speaker to small (it is set as large by audessy setup), this should automatically adjust center and other speaker configuration (if not make sure to set them to small as well), then set the cross over frequency to 120..increase the volume on your subwoofer and now you should hear it fire..if this does not help..try playing some rock music with all channel streo mode..if your subwoofer does not fire even for this..then take the system back for exchange..