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Ican't send emails to most of my contacts, but can receive from them. I am sick of ringing bigpond as i have done every day for the past 2 weeks and have not got any help at all what can I do

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You have to manually configure the settings in your email client, for example

Protocol = POP3

Incoming Mail Server = pop

Outgoing Mail Server = smtp

your ISP goes after pop and smtp


good luck and regards

Posted on Nov 25, 2008

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Read my emails @ bigpond.com.au


http://media.telstra.com.au/home.html

click on webmail light blue box near top right hand corner of website
if you want to use it with an email reader and have bigpond as your isp contact Telstra and ask for help in setting up the outgoing and incoming SMTP servers
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Unable to log in to telstra webmail


Telstra is an Australian telecommunications company that offers email and Webmail services through its BigPond brand.
Webmail is a convenient way of accessing email from anywhere in the world over the Internet. You can access your Webmail account on any computer.
Telstra has experienced some issues with its BigPond email service that also has impacted its Webmail users.
Users have lost access to their email accounts and have been shut out of them.
Telstra Webmail users experienced some of these issues in September 2010.
Email Delays

Users of BigPond experienced delays in receiving and sending email during a few days of service disruption in September 2010.
Telstra told customers that the emails were being held on their server and would be distributed once the service was restored. According to Telstra, the problem impacted BigPond users across Australia.

Locked Accounts
During the service disruption, Telstra also locked out some BigPond users from their accounts. These users were not able to log in to their accounts.
According to the telecommunications company, they had to lock the email accounts in order to facilitate repair work.

Telstra Response
Telstra reacted to consumer concerns about these issues by providing regular updates about the status of the repairs.
One such Telstra status update, according to an iTnews report, said, "We are currently having problems with BigPond mail.
This is affecting customers nationally.
Customers may experience delays in receiving mail or accessing their accounts.
Technicians are treating this issue as a priority and are working on the problem."
Telstra stated that these problems came about as a result of a server outage.
According to user comments at TechWorld and iTnews, some users still did not see their problems resolved even after the company officially declared that it had taken care of the issue.


http://telstra.com/tcoma/webmail/

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Changed my email address


Hi there!

On an email server you can not change names although you may change passwords. However, the only way for you to use rita.martinez3@bigpond.com is to create a new email address here (https://bigpond.custhelp.com/app/answers/detail/a_id/5750) and if you still want to receive emails from (r.bravo@bigpond.com) you click at (Set up email forwarding) in that way you got your new name email address while receiving emails from the old address.

I hope this could help

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I have been sending e mails thru my yahoo account, it reflects in the sent items folder but was never received


If the email address was correct then this is probably just one of the glitches with yahoo this past week. There have been several strange errors other than this. Usually this happens when Yahoo is doing major upgrades about once a year or so. My emails showed up a few days later so I would assume they were upgrading the email server or part of that system. I'd wait a few days and see if they show up on their own. If this follows the usual pattern they will in a few days at most. I'd give it a week at most but after that you should contact yahoo support from the web page and see what they say.

Sep 14, 2011 | Computers & Internet

1 Answer

Hello sir, for a past few weeks i


This may due to improper email address in your contacts. Check the contacts before sending mail.
One more reason is you are sending the mails to any corporate email id and they have blocked yahoo emails for security reasons.

Revert back for more assistance. Also provide your valuable feedback/rating on the same.

Feb 07, 2010 | Computers & Internet

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ICAN EVEN GO TO MY EMAIL IDONT KHNOW WHAT HAPPEN IN LAST 3 WEEKS PLEASE HELP I HAVE SICK SISTER NEED TO CONTACT ME


The telephone is more dependable than email. You know right away if you got through. With email, you can wait a day or two and resend if you didn't get a reply. If someone's sick, you can have them put on your calling network and the calls will be toll free.

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1 Answer

Cherrytree5@bigpond.com--- access to email obstructed.


Sorry you are having this problem,
Sounds to me like your eMail client configuration is incorrect...
Is this a new problem where you were able to send an receive mail no problem before and now this ?
I suspect it is a new set-up.
It looks like you entered your eMail address where the software was asking for the address of the SMTP mail server...
Port 465 is for a secure SMTP Server.
Normally, the SMTP server port is 25 or 26. Have you modified your eMail settings lately ? Or maybe it works well from home but not when you are on another network....
Bigpond has implemented some security on their network, see here:
http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=5562
So, when you are connected to the bigpond network, you must use their SMTP server:
mail.bigpond.com
Otherwise, it will reject the connection.
When you are away from the bigpond network, you might have to ask your host or whoever, who provides the highspeed internet access ? and then google for their smtp server,
ex: securenet.net smtp server earthlink smtp server

you will quickly and easily find this server and all you have to do is enter it temporarily into your SMTP server field in your eMail client settings making sure to set it back to bigpond once you are back home..
THis should get you back on your way again.

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