I have plain paper in machine and haved used this paper at least 2 cases (not reams)without problem. The message on the printer states Paper mismatch. Replace transparacy paper with plain paper, Then press enter. I also cannot get the printer to print an alignment sheet either. It states the same problem. I have tried to clean rollers and replace cartridges. Any suggestions.

Open paper tray, locate the feed roller (small rubbery wheel) and moisten a cloth. Gently clean the roller to remove build up of paper dust from it.

Also worth using is some "anti static foam cleanser" on the cloth to help deep clean the rollers, or the pre-moistened "Screen wipes"

Also check there is nothing blocking hte paper path, remove paper cassette, and toner catridge (and drum if I recall correctly) and see if you can feed a sheet of paper MANUALLY from tray up into the "imaging chamber" where the toner lives. If this feels too stiff, there could be an obstruction in the way, fragment of paper scrunched up after a REAL jam, or fault sensor arm.

If you find something and can remove it, reassemble, and test

In most cases if the printer is asking for an unexpected manual feed it is because the paper tray is not set to the right paper size or type. To set the paper size to the most common size and type (letter size plain paper) use the following instructions.

1. Press the Menu button.
2. Press the right arrow key until Paper Menu then press Check Mark.
3. Press the right arrow key until Size/Type then press Check Mark.
4. Press the right arrow key until Tray 1 then press Check Mark.
5. Press the right or left arrow key until Letter then press Check Mark.
6. Press the right or left arrow key until Plain then press Check Mark.
7. Press the back button until Ready is displayed.

This will set up your printer tray for plain letter paper and should relieve the manual feed error unless yourcomputer is sending other paper size/type settings.

Specifications state the following:


Plain paper (16 lb to 24 lb),


thick paper 1 (24-1/4 lb to 40 lb),


thick paper 2 (40-1/4lb to 55-1/2 lb),


thick paper 3 (55-3/4 lb to 68 lb),


thick paper 4 (68-1/4 lb to 72 lb), OHP transparencies, postcards*, letterheads,


colored paper, envelopes, label sheets, banner paper (24-1/4 lb to 55-1/2 lb)*


Duplex: Plain paper (17 lb to 24 lb), thick paper1/2/3 (24 lb to 68 lb


*Can only be fed through the bypass tray.


These specs are directly from the user guide.


Is the paper running through the bypass tray

Are you using plain 20lb paper? If you are using anything thicker or heavier than plain paper then you must use the bypass feed and tell the machine you are using cardstock, thick paper etc. I have the same machine and have had the same issue when printing labels. Works perfectly if you tell the machine what paper you are printing onto.
Now if this is not the case then you might have an issue with the fusing unit.
Good Luck and Thank You for using Fixya.

in this case I think you not choice the correcte paper if you make print from the computer go to the printer and try to choice a corect size paper ( A4)

I got this error when I put the paper in without pulling forward the flap that hold the paper. It seems that the action of returning the flap to it's closed position sets the paper in the correct way.
I'd give that a try.

Make sure you are using the paper that come under the specifications of the printer (102 x 153 mm (4 x 6 inches) for a Photo Paper). Though you are using the correct paper and you are getting the same message, then just set the paper type as "Plain" and try to print from the photo paper. It works in most of the cases


gud luck

I found a copy of the manual, and on page 202 the "Dark Paper Used" message can be caused by three things:

1. Paper used is colored or stained -- replace with clean white paper.

2. Paper was pulled from machine before the fax was ejected completely.

3. The received document support is not installed correctly. Page 3 in the manual shows this support as the rear-most, and it looks like it should be installed with the upright portion angling toward the rear at about a 30 degree angle.

Make sure that you have set the same paper type on both the printer driver and on the printer itself, using the on-printer menu. When I get this message, I usually had forgotten to change the paper type on the printer.

the paper type is probably not set to "plain" in the printers menu.