Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Document feeder cover

Okay, so my dad got this HP officejet all in one and it worked fine for about a year and now it won't work. Whenever we try to copy something, print or scan something it refuses to do it but says: close document feeder cover!
At first if you pushed the cover thing on the top down it would stop nagging me to do it but now it says it all the time! My dad took off the top faxing cover thing and it still says it!
Any tips on how to get our printer working again?! Thanks!

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  • bnrich2 Nov 25, 2008

    Hi guys

    Thanks for your effort to help! I will try what Healyman suggested, (Thanksalot!) if it doesn't work I will probably have to resort to what debroy told me to do. :(

  • ezrascribe Jan 30, 2009

    I have the same problem. It's driving me nuts! Sometimes if I drop the feeder cover from an inch and a half, it works, but I am logging on now because that has stopped working. (on HP Officejet Pro L7780)

  • Anonymous Feb 15, 2009

    No evidence of paper residue, broken parts, or loose connections--I can print from the computer, but have constant flashing exclamation point (orange) and close document feeder cover error message--cannot fax or copy.



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I brought my HP Officejet Pro back to Best Buy where I purchased it, and they sent it to HP, where it was covered and fixed under warranty, and the problem was completely solved.
SO, it turns out that this was a common manufacturing defect, which HP has now determined how to fix.
By the way, the "document feeder cover" is the top left cover above the place where a stack of paper may be fed in. It has two little plastic feet, which are supposed to be detected by the unit. The unit was malfunctioning by not detecting the plastic feet when the cover was indeed closed.
It has been many months since HP has fixed the machine and the document feeder cover error has never re-appeared.

Posted on Dec 07, 2009

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Inside these things are small switches. Some are manual; a small lever or tab will push a small switch. If this tab is broken off, you'll have to jam something in there to keep the switch on. Some are optical, and a tab will go into a slot where the optics are. If dust is in there, blow it out with a compressed air spray can. If the tab is gone, replace it with something.
Now, this usually means taking the unit apart to find these switches. Make notes as to where screws go, take pictures as you go to see how to put it back together. Keep in mind these units are designed to be assembled easily, so just look for the places that snap together.

Posted on Nov 24, 2008

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My wife stacked some stuff on top of my HP 7310's Auto Doc Feeder and snapped off both plastic tabs... I fixed this with 5 inches of office tape and a popcycle stick (McGiver!). I could have bought a new one for about $80 bucks and waited 6-8 weeks... but Nawh! I'll go my way... Where one tab was, the plastic protruded, so I had to cut that flush with the plastic body... Used a serrated steak knife... Cut the stick dead center with the same... aligned the sticks with original tab-location and taped them in place... I wiggled the Auto Doc Feeder back and forth and it "seeded" in nicely... I wanted to tape more securely, but it didn't want to come back out.... so I'll wait till it falls off.... I don't think it ever will!...
Now, is that bitchen' or what?

Posted on May 29, 2010

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Disconnecting all of the wires (to the ADF) and powering down for a bit seemed to solve the problem (though it didn't initially--ymmv)--course the ADF is now useless, but at least the rest of the printer works.

Posted on May 03, 2009

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Get your officejet replaced.

Posted on Nov 24, 2008

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