Question about HP OfficeJet 7310 All-In-One InkJet Printer

5 Answers

Document feeder cover

Okay, so my dad got this HP officejet all in one and it worked fine for about a year and now it won't work. Whenever we try to copy something, print or scan something it refuses to do it but says: close document feeder cover!
At first if you pushed the cover thing on the top down it would stop nagging me to do it but now it says it all the time! My dad took off the top faxing cover thing and it still says it!
Any tips on how to get our printer working again?! Thanks!

Posted by on

  • 1 more comment 
  • bnrich2 Nov 25, 2008

    Hi guys

    Thanks for your effort to help! I will try what Healyman suggested, (Thanksalot!) if it doesn't work I will probably have to resort to what debroy told me to do. :(

  • ezrascribe Jan 30, 2009

    I have the same problem. It's driving me nuts! Sometimes if I drop the feeder cover from an inch and a half, it works, but I am logging on now because that has stopped working. (on HP Officejet Pro L7780)

  • Anonymous Feb 15, 2009

    No evidence of paper residue, broken parts, or loose connections--I can print from the computer, but have constant flashing exclamation point (orange) and close document feeder cover error message--cannot fax or copy.

×

5 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I brought my HP Officejet Pro back to Best Buy where I purchased it, and they sent it to HP, where it was covered and fixed under warranty, and the problem was completely solved.
SO, it turns out that this was a common manufacturing defect, which HP has now determined how to fix.
By the way, the "document feeder cover" is the top left cover above the place where a stack of paper may be fed in. It has two little plastic feet, which are supposed to be detected by the unit. The unit was malfunctioning by not detecting the plastic feet when the cover was indeed closed.
It has been many months since HP has fixed the machine and the document feeder cover error has never re-appeared.

Posted on Dec 07, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,198 Answers

Inside these things are small switches. Some are manual; a small lever or tab will push a small switch. If this tab is broken off, you'll have to jam something in there to keep the switch on. Some are optical, and a tab will go into a slot where the optics are. If dust is in there, blow it out with a compressed air spray can. If the tab is gone, replace it with something.
Now, this usually means taking the unit apart to find these switches. Make notes as to where screws go, take pictures as you go to see how to put it back together. Keep in mind these units are designed to be assembled easily, so just look for the places that snap together.

Posted on Nov 24, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

My wife stacked some stuff on top of my HP 7310's Auto Doc Feeder and snapped off both plastic tabs... I fixed this with 5 inches of office tape and a popcycle stick (McGiver!). I could have bought a new one for about $80 bucks and waited 6-8 weeks... but Nawh! I'll go my way... Where one tab was, the plastic protruded, so I had to cut that flush with the plastic body... Used a serrated steak knife... Cut the stick dead center with the same... aligned the sticks with original tab-location and taped them in place... I wiggled the Auto Doc Feeder back and forth and it "seeded" in nicely... I wanted to tape more securely, but it didn't want to come back out.... so I'll wait till it falls off.... I don't think it ever will!...
Now, is that bitchen' or what?
Kyd

Posted on May 29, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Disconnecting all of the wires (to the ADF) and powering down for a bit seemed to solve the problem (though it didn't initially--ymmv)--course the ADF is now useless, but at least the rest of the printer works.

Posted on May 03, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 174 Answers

Hi...

Get your officejet replaced.

Posted on Nov 24, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How remove feeder tray from 6600


Hi Ed Walsh,

When you say feeder tray, are you speaking of the document feeder tray, or the paper input tray? The document feeder tray is not customer replaceable so it will not be removable. The input paper tray is however removable. Perhaps you will find the support page for your Officejet 6600 helpful:
HP Officejet 6600 All in One Printer H711a H711g How to

I hope this helps.
I work on behalf of HP.



:)

Jul 14, 2015 | HP OfficeJet 6600 e-All-In-One Inkjet...

1 Answer

Hp Officejet pro L7680, document feeder not working, need help.


I cleaned the feed rollers on my document feeder with alcohol and cotton swabs and its been working great ever since, Try that first if you can get to the rollers. I would not try it with the power on though unless tou are very careful

Feb 25, 2011 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Hp officejet pro L7590 - automatic document feeder will not pick up - how do I fix this problem?


Hi
Check the following
--Check the paper in the ADF (automatic document feeder)
--Make sure the ADF pick assembly is in good working condition
--Remove the document feeder and open the ADF cover.
--While lifting the blue-green lever, carefully rotate the pick assembly toward the open ADF cover until it stops.
--Make sure the bottom roller is held firmly in place by the two-catch, which is located to the left and the right of the roller.
--Clean the rollers and separator pad
ab60556.jpg

Mar 03, 2010 | HP Officejet Pro L7590 All-in-One InkJet...

1 Answer

Document feeder door open


The doc feeder is the one on top, there's a sensor in the hinge at the rear. If the tab is broken from the top cover, you need to fold a piece of paper and put it inside the horse shoe shaped sensor to get past the error.

Nov 12, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Hp officejet 5610 All-in-One ADF automatice document feeder jams


where is it jamming. Clean the rollers with a toothbrush and water, horizontally.

Apr 11, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

My HP printer paper get stuck in top feeder whenever I try to fax


Lift the cover to the ADF (Automatic Document Feeder) and remove any paper debris from the rollers. Also, clean the rollers with a very damp cloth and a dab od dish washing detergent.
Also, check to see that the spring loaded lever is in place.

Clear the jam from the automatic document feeder (ADF)
  1. Make sure the product is turned off and the power cord is unplugged.
  2. Grasp the upper edge of the automatic document feeder (ADF) assembly and open it.
  3. Raise the roller assembly.
  4. Gently remove any jammed paper from the ADF.
  5. Lower the roller assembly.
  6. Close the ADF assembly.
  7. Plug the power cord back into the product.
  8. Press the Power button (c01346625.gif ) to turn the product on.
  9. Try the print job again.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Feb 01, 2009 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Hp officejet 7310 document feeder cover


no my friend.. just opened back cover the wire connected in pcb just remove then reconnect. thats all..

Aug 18, 2008 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Hp officejet 7310


better u disconect ur document feeder wire connection. and than try that.

Aug 18, 2008 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

HP 7410 streaks when using auto document feeder to make copies


the document feeder of that unit have its own scanner glass. try opening the document feeder and clean the scanner glass with a lint free cloth that is moist with water and also clean the rollers of the document feeder

Aug 13, 2008 | HP OfficeJet 6210 All-In-One InkJet...

Not finding what you are looking for?
HP OfficeJet 7310 All-In-One InkJet Printer Logo

1,046 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96372 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...