If you just bought it, By all means return it! Otherwise call sansa tech support. The're rather good for tech suppport people. If you bought an extended warranty, the place you bought it from should replace/repair it and you troubles will be over!
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You need to use the supplied Sansa Media Converter program to convert your photos (and videos) to a format the Sansa can handle. If you don't have the SMC, you can download the Windows version from http://www.megaupload.com/?d=3IPZO6Q0
You need to use the supplied Sansa Media Converter program to convert your photos and videos to a format the Sansa can handle. If you've misplaced the SMC, you can download it from
If the Fuze is frozen, reset it by sliding the power switch all the way up and holding it there for fifteen seconds.
it should turn off if you hold the reset (on) switch in the on position for ten to fifteen seconds. if that doesn't work, try downloading the firmware update. but be careful, i had the same problems, and when i downloaded the update...it ruined the mp3 player, and sansa would not help
place the blank card into the SanDisk player
go to SETTINGS press "enter"
go to SYSTEM SETTINGS press "enter
go to FORMAT press "enter"
it will ask "are you sure you want to format this device"?
dowload songs to REMOVABLE DISK drive F, at least that is what my PC assigned it to. You will overload your MP3 PLAYER if you continue to download to the Sanza Drive.
If your Sansa Fuze MP3 player becomes frozen or unresponsive, you may need to reset the unit.
To do so, simply slide and hold the Power button on the side of the unit. Hold it for about 10 seconds and the player should reset. If this does not work, I recommend plugging the device into a computer, or charger.