Question about GE Spacemaker JVM1640SJ Microwave Oven
The microwave oven does not heat anything up. Periodically it will work. The pizza oven still works. The turntable, light all works fine including the controls. we had the microwave for a about two months we love it and then it stopped working. We want to figure out how to fix it. My microwave won't heat up. It is a GE Profile Spacemaker XL Sensor maybe at least 5 years old. The light and the turntable works but does not heat up the food. Is it salvageable or is it better to just buy a new one? My husband is not a handyman and I will more than likely have to call a repairman to fix it. Greatly appreciate your assistance.
It's probably a defective magnetron.
This should have a one-year full parts and labor warranty, then another several years on the magnetron, typically 9 years.
A typical service call for this might run about $175 for the visit and repair labor, assuming the magnetron is still covered under warranty. Compare that to the cost of buying and installing a comparable oven.
Your owner's manual will tell you how long the magnetron warranty is.
You can save that home visit charge and get a diagnosis for about $25 or so by removing it from the wall and taking it to the nearest GE-authorized servicer.
If so, the installation instructions are very handy, and it's best to have two people since the microwave can be heavy and awkward.
You can download GE owner's manuals and installation instructions here.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
Posted on Nov 25, 2008
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