Question about Jenn-Air JFC2089HE French Door Refrigerator

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Refrigerator stopped working, freezer works fine

Our 2 year our Jenn-air French Door fridge suddenly stopped cooling in the upper (refrigerator) compartment. The bottom freezer compartment works fine (-20F). We have tried unplugging and repluggin the power cord. No change. We hear a hum inside the fridge, but do not think the compressor is running, since the whole unit is much too quiet and is not vibrating at all. Lights are on inside the Fridge. We have also tried running the thermostat up and down to min and max settings? Any other simple suggestions or is it repairman time?

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  • Ziva Wear Jan 02, 2007

    The fan is turning and the coil is clean except at the enterence to the freezer (i.e. the coils are NOT a complete block of ice). It is frozen at the back of the freezer compartment behind the vents. We are using a heat gun to melt that.

    BTW: There has been this annoying buzzing sound for the last several months...

  • Ziva Wear Jan 02, 2007

    Scratch that about the fan. We were looking at fan #25, not fan number 18. We are not sure how to find that fan.

  • Ziva Wear Jan 02, 2007

    sorry for the last posting, we opened the very back (behind) of the unit. we tried to open the back panel inside the freezer but couldn't get it open. We did find that the coils seem to be the big block of ice that you mentioned...

    we will leave the door open and the unit off until morning.

  • ras613 Jul 01, 2008

    My Jenn-Air French Door bottom freezer refrigerator is model number JFC2070KRS, apparently an older version of the JFC2089HE, but looks exactly the same.The problem is that while the freezer compartment works fine, the refrigerator compartment does not cool. I am aware of HVACRH20's solution posted on 1/2/07. My question is: Does his solution refer to removing the back panel inside the freezer or the outside panel cover in the back of the refrigerator? Thanks. RAS613

  • neto132 Sep 06, 2008

    I have a Jenn-Air French door refrigerator and also found that while the freezer worked find the refrigerator was not working. When I investigated inside of freezer I found that the coils have a huge block of ice. The problem is that it takes forever to melt that ice and even if I melt it, would the problem return later ?

  • Anonymous Mar 14, 2014

    Refrigerator doesn't seem to be cooling in either compartment. There is only a small hum coming from the components. Have had several recent power outages and i suspect the compressor may have been damaged. I don't hear any of the "gurgling" it used to make when it was working. It was fine up until about a week ago

  • Anonymous Mar 22, 2014




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Sounds like the evap fan is not running. The fan takes cold air from the freezer to cool the refer compartment. If the freezer is cold the compressor is running. Generally the freezer will stay cold since the cooling coils are there but it must have the fan working to get the air up to the refer area. Pull everything out the freezer and take the back panel off to view the coils and fan, etc. It's a simple easy job to change the fan. If you find the coils are a total block of ice then it's another problem... the defrost cycle isn't working. Sooo... see if the fan is running in the freezer compartment first. See for fan location, item 18 is the fan motor. Let us know what you find out.

Posted on Jan 02, 2007

  • Marc Wilson
    Marc Wilson Jan 24, 2007

    If the coils were a block of ice, then you have a defrost cycle problem. Most likely the defrost bi-metal t-stat OR the defrost timer unit itself.



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