Question about Ricoh 3310LE Plain Paper Laser Fax

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Communication Problem Ricoh 3810 - states "communication problem" when receiving faxes from Buffalo and even one here in Memphis. The repair person stated it was a "carrier" problem. We found an old Brother fax and hooked it up and it communciates just fine with everyone. Can you tell me what the problem is with the Ricoh. Thanks.

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  • Dixie Drawl Nov 25, 2008

    Thanks so much. I'll have Ricoh fix it. Interesting that the repair guy didn't even suggest that!!

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Ricoh's are the ONLY fax machines that i've seen having bad modems. It's possible that it is bad.

Posted on Nov 25, 2008

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Whenever i send a fax, the machine confirms by viewing 'TRANSMITTING OK' but the addressee receives a blank document


Check the baud rate of your transmissions. Slow them down to the slowest setting and send a test fax to a helpful person. Slowly increase the baud rate (communication data speed) and send the fax test. When the fax doesn't show up on the receive site, then step one baud rate speed back, and save the setting.

It could also be your fax that is faulty, or even the receive sites fax, also being faulty.

To test your copy-head, insert a document into your loading section of the fax and press copy. If the copy prints out fine, then you know the head is reading correctly.

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try this make sure that receive reduction is switched on. You could load the paper tray up and just let it print as may have been a communication problem from RTI memory. Being Richo machine you should be able to reset the memory but this will get rid of all your stored numbers. But it will reset the machine so if you have a corrupted memory issue this will get rid of it.


Hope this helps you
Thanks J

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