Question about Singer Professional Sew Ware Options 2.0 (CDM556OPTIONS)

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Professional Sew-Ware 1.0 and 1.10

I have installed Professional Sew Ware 1.0 and 1.10 on my computer exactly the way the manual states. When trying to access the program I get the message "Application failed to initialize properly (0xc00000005. Click on OK to terminate the application." What is wrong and what do I need to do to fix this in order to begin working and learning this program?

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  • Anonymous May 04, 2008

    will not let me into program and it will not let me write to card writer



3 Answers

I too am having PSW 1.1 problems and tried the "COMPATABILITY MODE" solution and it did not work. 1.0 works but not when 1.1 is installed.

Posted on May 14, 2008

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The problem is either compatibility; try right clicking on the icon and selecting Properties and then Compatibility tab. Click on run this program in compatibility mode for: and try the different options. by selecting, clicking ok and trying to run the program and if it does not work then select the next one. Or it could be a failed install either your ant virus picked up something and corrupted the install or the computer must have been running a lot of programs at the same time. These kinds of problems are usually solved by switching off any constantly running programs such as antiques, firewalls etc until the program has been installed and then enabling them when installed.

Posted on Jul 21, 2007

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Susanne... I suspect this has been resolved by now since it's been over a year ago. I experienced the same problem and resolved it by following instructions from Singer's website ...see under FAQ's ...Why is my USB to Serial Converter Cable Not Working? I didn't know if this was the issue; followed the instructions by changing the port, etc.; after doing this, I was able to load the software. In addition, when I reached the PSW set up screen and it mentioned initializing, I bypassed it..didn't click on OK and hit Next....all went okay.

Posted on Oct 01, 2011

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Posted on Jan 02, 2017

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My new computer doesn't have a CD drive and it has Windows 8. :( How can I download sew ware and is it even compatible? The computer that it is on now is ancient and about to die :(

Most new PCs don't have one but you can add one for cheap. Look for a USB 2.0 External CD-ROM, portable for laptop on Amazon. Bestbuy should have them as well.

Mar 08, 2014 | Singer Professional Sew Ware Options 2.0...

1 Answer

I cannot get my professional sew-ware ver.2.00 converter to load on my HPg62-367DX Notebook to load in Windows 7. I have talked with Sofie and I have the Null Moden USB adapter. My messge is: Unable to...

Do you have the proper drivers for the cable? is the cable installed or does it have a little interrogation sign on it? I am sad to say that any new computer that only comes with USB ports will have a problem accepting this so called cable adapter.............It will not work ""period""

May 16, 2011 | Singer Professional Sew Ware Options 2.0...

1 Answer

I am trying to install the Singer professional Sew-Ware software on my new computer that us running Windows 7, I had to purchase a Serial to USB cord which I attached and installed the cord. When running...'s FAQs provide the following:

Q. My computer only has USB ports. Can you recommend a Serial (nine pin) to USB converter cable that will work with the Professional Sew Ware™ 2.00a? A. We have found that the PSW works best on newer computers when the USB serial adapter cable has not only compatible drivers for the Windows operating system but also a FTDI chip. We have found this FTDI chip in the cable which is listed below:
CUSB-232A available from and
Any USB to serial adapter with an FTDI chip will work. These cables will work for Windows XP, VISTA, and 7.

Sep 22, 2010 | Singer Professional Sew Ware Options 2.0...

2 Answers

I am trying to install my Professional Sew-Ware Ver. 2.00 onto my new 64 bit computer with Windows 7. It seems that the software installs into the computer, but a message says that it cannot detect the...

The software and indeed the xl-6000 will not work with a 64bit system.I had the same problem.I bought a used laptop 32bit and windows xp and it works perfectly.You can get a serial/usb adapter to use with newer pc that doesn't have serial port,but you still need 32bit system.

Dec 15, 2009 | Singer Professional Sew Ware Options 2.0...

1 Answer

Portio.sys driver error

There are some patches available on the website. Why dont you try to download them and install them and see if that works out.

Nov 06, 2009 | Singer Professional Sew Ware Options 2.0...

2 Answers

Singer Quantum xl-5000

Sew-ware does not come with the sewing machine. You just have the conversion tool. Professional Sew-ware 2.00 converter box is sold optional. Do a google search and you will see what I am talking about. Your sewing machine reads from a smart card that comes with the PSW 2.00 converter box. There is a cable that can connect your machine directly to your computer...Terrie

Dec 15, 2008 | Singer Quantum XL-5000 Computerized Sewing...

1 Answer

I bought a XL6000 from a friend and it came with Sew-Ware Conversion Tool software. I'm trying to load onto my laptop which has Windows Vista. I can't get it to come up. Do I have old software?

To either transfer/transmit from a computer to the XL6000 or for the XL6000 to recognize/read a design card: The Embroidery attachment must be attached/installed on the XL6000.
Additional information can be found at the Singer Co support site:
I found the FAQ section very helpful. (I printed it out for future reference.)

Dec 05, 2008 | Singer Professional Sew Ware Options 2.0...

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