Question about Acer Aspire 5600 Series 5630-6951 Laptop

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Viruses where can i get my viruses wiped out, i have a two year service agreement and i called best buy geek squad and they want 199.00

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The best way would be to download AVG v8.x Free Edition AND Avast Home Edition on your PC. Both are available from download.com FREE of charge.

Disconnect from the Internet -- remove the cable, if you have DSL, etc. Install both programs and have them run scans at starts (one at a time). Then, reboot and run another scan with AVG. If it doesn't find any more viruses, then update both AVG and Avast -- and run a third scan with both programs.

By that time, the PC should be virus free. If not, let me know and we'll get more in depth.

I hope this helps. If it does, please rate the solution offered. My goal is always FixYa or Helpful, never TFT or IA. Regards,
Char1ieJ

Posted on Nov 24, 2008

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6ya6ya
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Posted on Jan 02, 2017

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A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.

Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:

1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows.
2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.

Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from http://www.bestbuy.com/ or http://www.geeksquad.com/.

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http://www.geeksquad.com/pricing/default.aspx#section3

That is the link to the Geek Squad general price list. It would be best to call them and talk to them inperson and not just go by the prices listed on the site. Also, if you are still under waranty, you are always best off having the manufacture do the repair work for then your waranty on all work done is covered and also the new parts are covered by waranty under the manufacture.

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Christine.

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