Question about Sharp AR-5316 Advanced Digital Imager Copier

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Sharp AR651 C37 error

I've got used AR651 recently. When I turned on machine first time after move on to my place sevice call sign has been poped up. It is C37. Would you please let me know what does that code mean? What should I replace?


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The C37 means a "transfer belt operation error". The transfer belt lift motor is faulty. More than likely the now bad motor has affected the board that drives it, so the logic board would need to be replaced at the same time.

Posted on Mar 21, 2009


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Posted on Jan 02, 2017


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Error c37 toshiba

Hi Ahmed - I'm not much of a copier tech any more, but I'm pretty good at looking things up.. :)

According to the link I found for you, it indicates a problem with the transfer belt cam motor. One contributor on another site wrote, "I don't have service manual. However you may try this; Press and hold 0 and 3 while turning on the power. Enter code 114. This will make the Transfer belt motor run. Press Clear/Stop to end the test." The page with error codes was found here: - your machine is about 2/3 down the page. Another contributor recommended that you, " Examine the transfer Belt to check and clean it,contacts,wires etc.
Use a multimeter to check if belt motor is working or not.
If it works,it means you can have problems with wires,conntacts and LGC board." Other people pointed out it could be failure of the cam motor itself. I hope one of these bits of information leads you to a solution.

Finally, if you don't have a service manual for it, I found one you can download for free at Best wishes -


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I am not 100% sure on this but I do know that most printers and scanners when straight out of the box sometimes have tape or some foam that they use to keep the bits that move around from moving. I would check your manual from end to end and if you dont find anything in it then I would contact tech support for Canon as it may be that this is a bug of some sort that they may already have a fix for.

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I see its some time ago now that you posted this and perhaps you've fixed your micro already or replaced with a new one. I have the same Sharp r-967 microwave which had the same 59 second problem. I researched a bit online found the sevice manuals and tracked the problem down to be the damper motor. I managed to buy one online and replace it quite easily. There are some diagrams online when searching for this problem but for different sharp models where the damper is near the door fixings. Its not the case on r967, its behind the circuit board and easy to remove with a stubby screwdriver. You can find spares from this place. 5 minute job. The 59 second thing is likely to be the either the door switches or the damper motor. Switches are between £5-10. All mine were fine so didnt have to replace any. A quick voltmeter test can check them.

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It is a stapler rotation error. The stapling tray pressure arms become dull at the tips, so when the stapler attempts to move into position to make the staple it cannot move the guides out of the way.

First choice) Replace the (4) stapling tray pressure arms (LSTPP0357FCZZ). After you replace them you'll see that the tips get worn down, and wedge into place so that the black support plates cannot move out of the way of the stapler. The black plates look warped, but they aren't (I should say they always look like that).

They are fairly easy to get to. You do have to remove the finisher from the copier. Remove the front and rear covers. Open the right door. Pull the pins that retain the door. From there you'll see the arms. They can be changed with a little maneuvering.

2nd Choice) Clip overtight wire ties to the stapler rotation home position sensor.

3rd Choice) Shake down the stapler to its bottommost position (wherever it settles is fine). Adjust the flag that triggers the stapler home position sensor. If I remember correctly its the narrow **** in the flag.

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