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Mouse curser not working...

I have a Optical Wireless Mouse Model # K72219. It is connected, batteries...etc....Yet my curser is frozen on the screen.

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  • Anonymous Jan 06, 2009


  • Anonymous Jan 08, 2009

    have the same problem...very frustrating...about to return to store as defective...

  • shelljean63 Jan 18, 2009

    I have the same problem changed batteries and still mouse is frozen

  • Anonymous Jan 25, 2009

    mouse is stuck

  • xkevinx Feb 03, 2009

    I reconnected the mouse to another usb port but still did not work. Every time I connect to usb port it says on screen that it's installed and ready to use, but mouse cursor does not move. Please help. Thank you

  • Anonymous Feb 11, 2009

    while typing on word it freezes

  • Anonymous Mar 13, 2009

    I am having the same exact problem and have only had my mouse for 3 weeks. it is very fustrating and hope there is something out there that can fix it. i too have tried to plug it into a few different usb ports and still the same problem!!!

  • nicO273 Apr 11, 2009

    I have the same problem, my MicrosoftARC.
    In fact, I was unlucky...twice! I had two problems:
    1. The scroll wheel doesn't work, but (strange!), left click and right click working correctly. Moreover, I noticed that the scroll wheel WORKING ONLY NEAR notebook keyboard, even ONLY OVER THIS, above the USB port - WHERE IS INTRODUCED the tranceiver!

    Thank those who posted the solution on, because they have solved the problem: scroll wheel worked perfectly, left click and right click working correctly!!!
    I found the solution here:

    But, still not working...
    Unfortunately, my MicrosoftARC...everything can not be used, because cursor is frozen!

    2. Second problem: After I studied long as we have seen moves only cursor does not move than on a metal surface!!! Not moving on plastic, wood, nothing else than on the shiny metal! (in fact, on aluminum foil for kitchen :P)

    Why only shiny metal???

    Is, somehow, a problem of reflection of laser emission?
    The optical sensor are defective?
    That piece should be replaced, unglue or something?

    Thanks in advance,


  • asmith9893 Apr 27, 2009

    The perfromance laser on the bottom will not work after having this mouse for only 4 weeks. The curser will not move either.
    I've put in new batteries, used may different ports, tried to use it on other computers and I still have the same problem. I can't return it because it was a gift from my son and he had already thrown out the receipt. What can I do in order to be able to use my mouse again and to bring peace back into my home?
    We are all going crazy tring to figure this out. I haven't found how to solve it on any websites, not even on the Logitech sites.

  • Anonymous May 01, 2009

    i have has a Logitech LX8 mouse for nearly a year and it worked fine. USB reciver was damaged no where near the mouse, got it replaced and suddenly the mouse doesn't work at ALL. the cursor just sits there can't click anything, vista says its installed andready to use. I have tried many ports, done a system restore. I don't want to have to buy another mouse!

  • Anonymous May 03, 2009

    My battery went dead in my ARC Mouse. After replacing the batteries, the pointer on the screen could not be moved by the mouse.

  • Anonymous May 08, 2009

    just the same problem as the other guys.
    is there anyone who has the solution?

  • wideawake726
    wideawake726 Oct 20, 2012

    I have just bought 2 x new computers from Currys. Both machines were supplied with wireles mouse and keyboard. The keyboards are GR-85 and the mice are both G7-630N. I pluged the USB dongle into the USB port and its flashing away and I switched on the mouse (no switch visible on the keyboard). The mouse is lit, but nothing works. I plugged a spare usb keyboard and mouse into the computer and removed the hardware and re-installed. The device picked up uses a HID-Compliant mouse driver (Microsoft?) still not working. I tried pluging the dongle into every other USB port and did the same again, remove and re-add in hardware. I even downloaded the 16 in 1 and the 18 in 1 drivers from the A4Tech website, but they do nothing. This is happening on both machines. Help.



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I had a similar problem: brand new arc mouse. Used it with the supplied batteries which ran out of juice yesterday. Put new batteries in this morning and the cursor wouldn't move at all. Tried every port, other computers etc but nothing. The tranceiver was connecting fine and being detected. The mouse was showing the green light as it should when you unfold it.
In the end i uninstalled intelipoint and was about to take the mouse back to the shop where i bought it. I gave it one more try and it worked!
So to cut a long story short - just try uninstalling the microsoft mouse software. Hope that works for some of you

Clickety click

Posted on May 29, 2009

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Try reconnecting the mouse try another usb port.

Posted on Dec 28, 2008

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Download utility connect from Maxell Site

Mouse curser not working... - 2_12_2013_4_38_26_pm.jpg

Posted on Feb 12, 2013

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