Question about 2wire (1000-000057-000) Modem

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Intermittent DSL connection

I have a 2wire DSL modem that was supplied through sbcglobal.net. I am intermittently losing the broadband connection. If I unplug the ethernet cable from the modem and plug it back it, the green light on the modem comes back on and connects. Later, I can come back to use the internet and the green light will be off. I unplug and replug the ethernet cable and it starts working. Any suggestions?

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  • Anonymous Nov 25, 2008

    are you using wireless?  mine goes out when i use my wireless connection to the freakin wireless router.

  • Anonymous Dec 08, 2008

    I have the same exact problem. And its making me mad.

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See if the filters, is coneted well, if not, exchange it.
Sergio

Posted on Nov 24, 2008

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  • Contributor
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Hi, i happen to be one of the technical support agent of this dsl modem/router..it's very simple...there are a lot of factors that may cause the intermittent connection...one could be the filter if it's hard wired, or EMI's... or defective ethernet cable...however, if it's wirelessly connected to the computer...there could be problem like slow browse, no browse or no connection at all if there's a wrong configuration of the modem...

Posted on Dec 29, 2008

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Posted on Jan 02, 2017

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1 Answer

Hi i need to reinstall my dsl bradband connection regdes @sbcglobal.net


Complete guide directly from AT&T
http://www.att.com/gen/general?pid=7305


Hope this helps

Positive Feedback ALWAYS welcome :)

Mar 03, 2011 | AT&T High Speed DSL Modem

Tip

Intermittent Sync and you: What does it mean?


Intermittent sync is the signal from your DSL, Cable, or Fiber service provider's Central Office (CO) to you losing connection every now and then. Now, with DSL, this also includes low bit rate (where the modem throttles the connection to try and maintain the connection), intermittent route (you can't get online if there is no signal!), and slow throughput/ packet loss. <br /><br />With Fiber, it can mean a damaged fiber optic cable, or potential area outage. <br /><br />Cable does not usually experience low bit rate/ intermittent sync like DSL, however it does have some similarities since Cable does run (at least a portion of the cable!) on copper cabling. <br /><br />Intermittent Sync can be an area issue, however usually area issues are no sync or no route- not the intermittent problems<br /><br />Now, an intermittent issue is hands-down the most annoying of connectivity problems since sometimes it works, sometimes it does not. <br /><br />How do you troubleshoot intermittent sync? <br /><br />Depending on your connection type, you may need to isolate the connection. What this means for DSL is if you have a phone, a fax, and a credit card machine on the same telephone line, you need to see if the intermittent issue clears with those devices off the line. Other factors for DSL intermittent sync is distance from the CO, age of the modem, issues on the line, and problems within the CO<br /><br />If you have noise on the line- it could either be the modem or something within the cabling or CO. <br /><br />With Cable, isolation is not so much of an issue- although they may ask you to remove the cable boxes temporarily till they can verify the issue is not interference from a defective cable box<br /><br />Fiber (FIOS) is unique that intermittent sync is not really caused by issues w/ the wiring of the building- report to technical support immediately if you have intermittent connection issues with Fiber.<br /><br />All of the above issues need you to contact tech support when you have time to do basic troubleshooting steps. However some legwork can make this process easier.<br /><br />Write down when it goes down- if there is a pattern to when it goes down, it can help narrow down WHY the problem is occurring. For instance, a person had service go down after 9am every day and when it was raining. The issue was caused by construction breaking the underground cable casing- and after the sprinklers ran at 9am sharp- the water would get into the casing and short the person's connection! <br /><br />A log of what happens with the problem not only helps you- it helps you help the technician! If you can pick up on the pattern- it narrows the possibilities of what's causing the issue. Any way of narrowing down the problem means you will have your service restored that much faster.<br /><br />If it requires multiple repairs- that log will also help in narrowing down what's left<br /><br />For packet loss/intermittent route- record what sites have the issue and when. Again, the pattern helps troubleshoot the problem.<br /><br />Do not demand for a technician at the location- often the problem could be in the CO- sending a tech only delays getting to the right spot to fix the problem<br /><br />If your connection goes down- the MOST important thing to do: Report it. With intermittent issues, the more documentation, the better. <br />

on Jan 09, 2011 | Computers & Internet

1 Answer

I keep losing internet connection every few minutes. the light will turn red and then reboot itself. i tried all of the different channels and it does not help. what is wrong


If the light turns red then it says, there is a lot of noise on your telephone (dsl) line..
If there is a lot of noise, then the dsl will lose the connection and it will try to establish a connection again...

at this point you will lose your internet connectivity...

So i advice you to contact your ISP and ask them to change the telephone line from the junction box...
or ask them to check the amount of Noise in your DSL line...

Signal to Noise ratio (SNR) value on your DSL modem should be more than 40db for greater connectivity...
If it goes below 30db, you will face frequent disconnection and very slow internet...

Nov 26, 2010 | 2wire (1000-000057-000) Modem

2 Answers

2wire gateway seems to cut off frequently? i live in goergia, and i have at&t extreme 3.0 internet. the internet and dsl lights on the gateway flash red and green from time to time, a lot! then about...


you probably need to update the firmware, just follow the link on the router's admin page. if that dosn't take care of the problem you likely have a grounding issue.

Aug 12, 2009 | 2wire (1000-000057-000) Modem

2 Answers

The internet red light comes on on the d link modem regularly- sometimes for hours, rebooting does nothing often- it was supplied by aol DSL 2640R- I have had it for about six months and gradually the...


hi der... usually this kinda issue most of the time lies with the service provider.. but also to play safe...if can u may try to get another modem to test the connection. well internet light turns red . possible reason :
DSL keeps disconnecting - Frequent intermittent causes ur user id and password to be erased and therefore u need to reboot or may need to configure back
2nd : u may sometimes face night dc , if tats the case its the ISP circuit problem.. ask them to come and change the circuit which gives u intrnet access.
3rd : ur modem unable to save ur configuration ... therefore ur modem mite be at fault
or u can contact the respective modem vendor to check if ur modem is at fault before calling ur isp .. this mite help u pal...

TC...

Jul 07, 2009 | D-Link Computers & Internet

2 Answers

I have DSL/verizon,modem 6100F i keep loosing my internet connection


Your problem definitely sounds like an intermittent connection problem. It can either be one of two things. #1. You have a defective modem, or #2 It's a network problem. I will definitely go with #2. Here's the thing. The problem you have is very very very common not only to Verizon DSL customers, but also to other Internet Service Providers as well. The best way to fix the problem is to understand what's causing the problem. There are two types of intermittent connection problems. The first is Intermittent Sync. You'll know if you have this problem because the DSL light will be blinking everytime you get kicked out. That means there's no internet connection, The modem cannot detect and establish a connection with the Central Office. The second is Intermittent route (which I know is you're problem), The DSL light is steady, but the Internet light almost always turns OFF or turns RED. The only way to fix this problem is to coordinate with Verizon. The reason is because the problem is outside your house. The long cable lines, the drop wire, the cables that passes through from the Central Office to your House can all be damaged, If that's the case, then a technician is required to go out and fix the problem. Don't worry about calling Verizon, this is a network problem and you won't be charge for anything. I know losing internet connection is very frustrating. Give your ISP a chance, they will definitely fix the problem if you give them the opportunity to do so.

May 28, 2009 | Westell Wirespeed LiteLine 6100...

1 Answer

Adsl modem giving very slow and intermittent internet connection


this is not a problem with ur PC or router this could be in the Filter or splitter that ur ISP gave you, what i would do is call ur ISP and have them run a line test that could be the reason
i work for att. and that does happen ALOT you can also go to
www.speakeasy.net go to the bottom you should see whats my speed or test ur speed click on that and select a server closest to you and it will run a speed test up and download speed


good luck ,
July

Apr 11, 2009 | Computers & Internet

2 Answers

Blinking 2nd light - Broadband connection light


Its disconnected ring the ISP or your Parents?

Sep 04, 2007 | 2wire (1000-000057-000) Modem

6 Answers

Can only get dsl if i use landline


Hi, Rob just studied ur problem.Iam a tech which handles this kind of issue. I talk to verizon,at&t,bellsouth,qwest daily for such issues. Well i can suggest u onething u can get the efficient speedstream 4100 series modem which comes with a 1 yr warranty. And also checkout with verizon clearly abt ur distance from the central office.Bcos might be ur dsl circuit may be not technically feasible i:e NTF. For further clarifications plz get back to me.

Jun 07, 2007 | Westell Wirespeed LiteLine 6100...

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