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When converting an appliance from propane gas to natural sometimes a technician will drill the orifice to a larger size rather than replace the orifices. Either way is fine, but sometimes the orifices don't get drilled to the correct size. The regulator must be on the propane setting if it is a convertible regulator. If your oven is working fine.... the top burner orifices probably need to be checked that they are the correct size. A simple fix.
Tom
what you need is to get to the presure regulator and find the knot that you turnd upside doun, thats the lp position. or bay a presure regulator. the way i do it is by closing the orifice that suplies gas to the burner, and opening the air vent.
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