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Lucent 6402d that is stuck in the forward to voice mail mode. It half rings and goes straight to voice Mail. Need to turn this feature off.

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  • Anonymous Apr 07, 2009

    I am facing this very same problem.

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6 Suggested Answers

  • 43 Answers

SOURCE: Will Not go to voice mail

Jennifer209, if you press FEATURE + the button VM is pre-programmed on what does it display? It should show the extension number pilot to VM. If you call it directly, what happens? If you get no answer calling it directly, your VM may be down.

Kaait, is it getting into the VM that's the problem, or doing things inside the mailbox that is the problem?

Posted on Feb 12, 2008

SOURCE: The unit doesn't ring.

phone set on call forwarding?

Posted on Mar 10, 2008

  • 1 Answer

SOURCE: remote call forwarding/message retrieval; record voice mail message

i found my solution on the AT&T website.
thanks anyway.

Posted on Apr 01, 2008

SOURCE: Checking voice mail from remote location

If you are using Partner voicemail, you would just press *7 when you hear the voicemail system.

If you press *7, and do not get prompted for the extension number, you dont have a Partner voicemail.

Posted on Jun 30, 2008

  • 3 Answers

SOURCE: Avaya 6416D+M, rings half ring, then goes straight to voice mail

you might status the phone to make sure that send all calls somehow is not on. :)

Posted on Nov 05, 2009

  • 1 Answer

SOURCE: NEC Dterm 80 calls won't go to voice mail

By 'Fwd B/NA', blz131356 means:

1. Press the grey button under 'Prog' on the LCD screen.
2. Press the grey button under 'Cfwd' on the LCD screen.
3. Press the grey button under the down arrow on the LCD screen.
4. Press the grey button under the 'B/NA' on the LCD screen.

Hope this clarifies.

Posted on Aug 04, 2010

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1 Answer

Lucent partner 34D calls go directly to voicemail


Sounds like either you have do-not-disturb activated, or you have call-forward-all to voice mail set. You should have call-forward-no-answer turned on but it's easy to enter wrong code. Find a list of codes for your system and see if its one of those.

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go iin option under ringers cheak to see whats its on before voise mail picks up 1 3 6 10 ? isnt it in the optimns menu or if u have seprate unit for voise mail cheak setting on that beofre it grabbs the call does that help

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Phone rings only once then is silent. How do we


This is a symptom of a feature that has been activated. It could be the call is forwarded, it could be the voice mail is programmed to pick up on the 1st ring. On some systems ext's can be programmed to ring elsewhere after a set number of rings. The do not disturbe feature could be activated. If it is an outside line, call it from your cell and see what you get (voice mail-continious ring-another ext etc.) Find out if it does it on an in houes intercom call. Look for a DND button the phone...is it lit up? Does the display show calls forwarded or DND? Hope this helps. Good luck.

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Avaya 6416D+M, rings half ring, then goes straight to voice mail


you might status the phone to make sure that send all calls somehow is not on. :)

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We have a user with a 6402d phone and the voice mail lamp is not showing on


Hi
I cannot remember the exact command but i think its "clear MWI" and enter and it will reset the message waiting indicator

Oct 20, 2008 | Avaya Definity 6402D Corded Phone

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You have to change the rings from the voice mail server. If you don't know your way around the server, its best to get a local NEC tech although it is fairly simple to navigate. Depends on your skill. Typical default password for the server is NEC

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PHONE RINGS ONLY 3 TIMES BEFORE VOICE MAIL PICKS UP, NEED 5 RINGS


This is done on ext 10 or 11
Feature 00
Left intercom, left intercom
(for main aa)#506
Mode 1 for day, 2 for night
enter line number ex 01, 02 etc
input number of rings
Feature 00

Jul 24, 2008 | Lucent PARTNER18 Corded Phone

1 Answer

Ring back


If you call the extension internally, does it just ring no answer?

You will need to go into programming:
At extension 10 or 11:
Feature 00
Left interom twice.
#310
enter the extension you are having a problem with
pres the 1 button
the display will say 1-Assigned
Feature 00 to exit.

Jan 02, 2008 | Lucent PARTNER18 Corded Phone

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