One day it quit working for no apparent reason -- need service, but where?
My machine has always worked fine, I went to use it last week and it wouldn't freeze the mix. Nothing has changed, the machine has not even been moved, and we can think of no reason why it just stopped. So, we need a repair, but I am having trouble finding anyone who has any clue about how to fix it. Any ideas for repair would be much appreciated.
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Those are symptoms of the mix refrigeration system being undercharged. You will need a refrigeration technician to add refrigerant.
In Taylor soft serve machines when the left side hopper (standing in front of the machine) is icing up and the right side hopper is not cold enough, the problem is low refrigerant in that system. It takes R134A. Soft Serve Parts C713
My small Business had this same problem. The first thing you need to look at is the product you are using. It turns out that if you are making your own soft serve. which Includes water and powder, it will save you a lot of time and stress to switch to cartons of soft serve that you just pour right in. It turns out that there is no consistency in powder icecream. the water will eventually separate from the mix, resulting in watery soft serve once dispensed from the machine. Next, if this isn't the prduct you are using then it can be other problems such as your compressor not working, or turning on when it's suppose to, maybe you have a weak motor, or your machine isn't set to the proper freeze level, Also, make sure that your machine isn't backed up against a wall or I between two other machines. These machines need to Obsorb cool air in order to work properly and not overheat . The machine's fan, which is located on the right side, needs to be have a certain amount Of space from walls or other machines. If this doesnt work you can always call a technition to come and check out the machine, I hope this helped, best wishes with your repair
My friend bought this item last week at Target for the $99 sale price. The reviews were all horrible about the red light (add water) indicator going on after the first or several first ice cube runs and never going out. About 40 out of 60 reviewers had this problem. We experienced it right after the first run when the ice cube full light went on. We emptied it and the add water red light was on. I looked all over the web for a solution and only found one that suggested tilting the unit backwards for 45 degrees and that would magically reset the light. It did not after several angles, light taps and basic shaking. Since there was no alternative and everyone who returned it also got the exact same problem with the new replaced model - we decided to open it up and investigate.
The electronics diagram is on the back of the machine and tell you where the water indicator is. We took it out (an inch long black tube along the water pump and backflow valve) and dried it completely. The cycle still had the red light. We submerged it completely in water and the red light still went on saying that the unit needs water. We determined that this is the bad part and the water indicator is faulty. We cut it out and joined the two wires. IT ALL WORKS NOW FLAWLESSLY. You only have to shut the unit off when you leave since it will ocntinue to run if out of water. If you're looking for a quick mechanical fix and have a unit that works when you need it and you are around - this isthe fix.
Yes, they stop working sometimes. Same thing happened to me. The Cuisinart ICE-20 bowl is precisely the same, and works with the Krups 337. You can buy the Cuisinart bowl separately. It costs nearly as much as the whole machine, but what can you do.